Diagnostic Scheduler
Shared Services - Richmond - Richmond, VA

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Parallon Richmond Shared Services has the following opportunity available at its business office located in The Boulders Office Park, 7325 Beaufont Springs Drive, Boulders VII, Richmond, VA. 23225.

Diagnostic Scheduler
Monday-Friday, 9:30AM to 6:00PM

Schedules patient testing/procedures/admissions; obtains precert/ authorization numbers and enters in the scheduling or registration system; obtains and enters accurate
insurance information; answers incoming phone calls.

DUTIES INCLUDE BUT ARE NOT LIMITED TO:
  • Answer telephone in a timely and professional manner
  • Schedules all patients for ancillary, surgical, and medical testing/procedures/admissions through the Meditech scheduling module
  • Select accurate insurance carrier plans and informs the patient or physician office staff of any carrier that is out of network or of any carrier that may result in a decrease on benefits
  • Inform the physician office staff or patient of any testing requirements according to the instructions and queries in the scheduling module
  • Ensure that any edits performed in the scheduling module are also duplicated in the admissions module
  • Maintain knowledge of the scheduling reports for the next day to ensure department readiness in the event of any unscheduled Meditech down-time
  • Work closely with the physician office staff to ensure that pre-cert/authorization numbers are entered in the scheduling or registration system
  • Receive incoming pre-cert mail and ensure that pre-cert/authorization numbers are entered in the scheduling or registration system
  • Select the correct patient medical record number consistently
  • Maintain open communication with the registration staff regarding those unscheduled patients presenting for services to ensure appropriate testing is performed and times are available
  • Edit via the scheduling module those departmental calendar changes to ensure that patients are not scheduled when personnel is not available
  • Acknowledge, file, and send MOX messages via Meditech
  • Edit medical accounts to a PRE status
  • Enter outpatient procedures in the Order Entry System
  • Pull reservations off printers, keeping clinical reservations filed according to policy.
  • Return surgical reservations to each appropriate scheduler.
  • Work clinical accounts at least 2 days in advance in order for admitting personnel to use reservations for calling patients and checking patient and insurance information
  • Attends in-service presentations, and completes mandatory education week, including but not limited to, infection control, patient safety, quality improvements, MSDS and OSHA standards.
  • Demonstrates knowledge of occurrence reporting system and utilizes system to report potential patient safety issues.

Qualifications
High school diploma or GED required; knowledge of Medical Terminology required.