Director– Performance Marketing Management
Business.com, Inc. - United States

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To further our momentum, we're looking for a Director of Performance Marketing Management to join our dynamic team in our journey to help businesses grow.

The Performance Marketing Management team plays a key role within Business.com and is responsible for the continued optimization of customers' PPC campaigns, display advertisements, grid listings and lead generation accounts.

The Director-PMM is responsible for directing day-to-day operations within the PM team, including optimizing customer campaigns, driving retention, and upselling/cross selling existing customers. The ideal candidate will have previous experience in a senior leadership role within a digital based environment. You will understand customer's challenges and find ways to help them get what they want. You should be highly communicative and thrive in a collaborative, cross functional environment.

Key Responsibilities
  • Develop and execute customer success strategy and operations plan, including retention targets, analytics, planning, and reporting
  • Manage, train, and mentor a team of Performance Marketing Managers in their planning and daily execution of account activities
  • Collaborate with internal teams to develop, manage, and improve the accuracy of product offerings, communication across teams, and execution of customer campaigns
  • Develop and analyze KPIs for the PM management team; proactively work to meet, beat, and increase customer satisfaction, team productivity, revenue and retention
  • Responsible for upsell forecasting, pipeline management, and activity tracking
  • Establish and maintain executive relationships within key accounts
  • Evangelize new products and features across all clients
  • Understand the client wants/needs and work with internal teams to recommend product enhancements and solutions
  • Support PM team in issue resolution while providing solutions for clients
  • Maintain strong working knowledge of digital and B2B industry trends and analytics
Qualifications
  • Undergraduate degree: BA/BS
  • Proven track record of successful account management background
  • Experience in sales management, sales operations, or customer account management
  • 5+ years\' experience leading account management teams for an Internet-based business
  • Excellent leadership and management skills with emphasis on mentoring, motivating, and driving a large team to success.
  • 7+ years of quota-carrying account management and/or sales experience, with a track record of satisfied clients and performance
  • Proven ability to retain and grow revenues within existing accounts
  • Experience developing, nurturing, and maintaining both senior-level and account manager relationships
  • Exceptional written and verbal communication skills. Strong presentation and client interaction skills
  • Excellent organizational, time management and people management skills
  • High level of initiative and multi-tasking ability
  • Demonstrated ability to exercise sound, independent judgment in resolving customer complaints
  • Experience implementing team processes and monitoring effectiveness
Compensation
  • Competitive compensation based on level of experience
  • Health, dental, and vision coverage
  • Flexible Spending Account
  • 401k
  • Equity Opportunity
  • Health Club Membership
  • Fun, hard-working atmosphere with opportunity for everyone to contribute to the overall growth of the business
  • Bagel Mondays, Happy Hour Fridays, quarterly off-site events, video game tournaments, foosball, etc.

Business.com, Inc. - 20 months ago - save job