What's next in the world of social networks?
ProjectUplift is building the world's first social economy . What's a social economy? A social economy is taking the best of what you love about your favorite social network and allowing you the opportunity to monetize your time while you're there. It could be blogging about your passion, selling goods and services or using your expertise to help someone else become successful. We are building a platform that will enable the community to help itself through crowd-sourcing the expertise in the community. We will empower the commnity to help each other so that everybody wins.
How do I find out more?
Well, we can't tell you too much right now. We're currently in beta so we have purposfully avoided marketing. That's going to change in 2013 later in the year when we come out of beta and go live. Until then the best place to see what we're up to is our launch page ( uplift.launchrock.com ). It will tell you more about what we're building and, if you're interested, one of our recruiters can tell you more.
What is ProjectUplift looking for?
We are looking for a Manager of Community Support to lead our customer support team. The ideal candidate will have a passion for interacting with customers and helping to design best practices for our community members and power-users. They will have grown up through customer service and understand how to manage, mentor and coach a customer service team. You and your team will be reviewing and editing our product/service listings inside of our closed-beta. Additionally this function answers inquiries from members and power-users via email, phone and chat as well as reviewing content (blog posts, photos, videos, etc.) to ensure they meet our Terms of Service. Ultimately the goal is to turn this feedback into FAQ's and Template Responses for our member community to scale our community support function.
What experience should I bring to the table?
Why should I joined ProjectUplift?
- Bachelors degree required
- 3-5 years of experience in customer service
- Has a can-do attitude, likes to succeed
- Have knowledge of Excel and the ability to recognize patterns in community behaviors
- Ability to innovate and work to create best practices
- Bring passion to work each day and have the innate ability to inspire passion in others
- Exude confidence in ability to resolve problems
- Ability to self-manage their daily activities to drive a pipeline of great candidates
By now you've probably seen our launch video and the answer should be simple: you want to be a part of a team that's going to create a game changing social economy . You want to help build a social economy with the potential to touch and help billions of users across the globe. You're getting to do that on at the ground floor (we're already 20 people and growing quickly). You will get to help shape the product and company as we scale and grow. You will get to work with a world-class leadership team, as well as specialists across technology, design, program, and strategy who have unparalleled knowledge and understanding of the social networking domain.
Where are you located?
Our headquarters are in downtown San Diego. If you're a great candidate, but not in San Diego we are happy to help you relocate.
What about work sponsorship?
Right now we're unable to help with work sponsorship, such as H1B visas, H1B transfers, etc.