Director – Digital Operations
Yellow Pages - Atlanta, GA

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YP Holdings (“YP”) is one of the largest local search, media and advertising companies in North America. We create local search and advertising products that encourage consumers to discover and engage with local businesses across online, print and mobile platforms. While we are widely recognized for the YP Real Yellow Pages℠ directory, the largest print directory in the world, we also have a suite of other local offerings and flagship products.℠ site alone attracts over 30 million unique online and millions of mobile users each month! YP Local Ad Network℠ helps advertisers grow their business and distributes ads to a distinguished list of top publishers. And yes, we even have the YP app℠ to let your thumbs and fingers do the walking.

YP products are backed by one of the industry's largest local advertising sales forces made up of several thousand media consultants and other resellers. Join our dedicated and talented team of individuals all focused on creating the best products in the marketplace.

We currently have an opportunity for an experienced Digital Operations leader in our Atlanta headquarters. The Director - Digital Operations reports to the Executive Director – Internet Operations and has strategic and operational responsibilities. The Director leads the fulfillment of all content-based Internet advertising products while assuring accurate products such as Search, Video, Websites, Banners, Direct Mail and Listings are produced and implemented. S/he also oversees the optimization and effectiveness of Publishing personnel assigning management, clerical and contractor resources, defining roles for all personnel, and providing tools and training as appropriate. Additionally, the Director sets strategy and manages organizational transition through the implementation of new technology, staffing changes and team structure changes.

Primary Responsibilities include:

• Plans and directs Internet Fulfillment operations that assure products such as Search, Video, Websites. Banners and Tiles are produced and distributed for our customers.
• Develops strategies required to implement system and process changes that assure product accuracy in light of the changing environment working through multiple providers.
• Creates and implements objectives and ensures that they are met with high quality output, minimal production costs, and appropriate time frames.
• Develops and implements policies and procedures to ensure that all products are produced accurately, timely and in compliance with all regulatory obligations. Monitors performance to maintain productivity standards.
• Creates an environment within Publishing that focuses on continuous improvement.
• Partner with other members of the YP teams to integrate Internet center operations with those of other parts of the company to ensure a smooth workflow and the best customer and sales technical support.
• Evaluate customer and sales support processes and implement collective actions in the Internet center to provide an industry leading experience.
• Track and manage quality and product accuracy to minimize risk of revenue loss through adjustments of customer billing.
• Interfaces with product, sales, and marketing teams to allow smooth introduction of new products and cross-functional processes.
• Provide input on business plans to determine the impact to center operations.
• Provide input to the long range planning process to ensure that Internet center concerns are addressed and plans are inclusive of resources to enhance the viability of the center and the company.


• A minimum of 15+ years of with a minimum of 5 years in a leadership role and company-wide design, management and leadership of Digital Operations/Fulfillment.
• Experience managing large operations teams and digital advertising vendors.
• Industry knowledge of digital media and other advertising products and sales.
• Excellent communication skills
• Experience managing large operations teams and digital advertising vendors.
• Industry knowledge of digital media and other advertising products and sales.
• Excellent communication skills
• Ability to interact easily across all levels within the organization; tactful, mature, flexible. High level of collaboration and influencing skills. Executive maturity. Strong planning, organization, delegation and decision-making abilities.
• Ability to achieve goals through influencing, partnering and developing productive relationships with senior leadership and line managers across the business. Be recognized as the "go to" person. Self-starter with a proactive and inquisitive nature who can anticipate and preempt problems.
• Ability to manage and execute changes.
• Bachelors degree required/MBA/advanced degree preferred.
• Excellent business acumen, analytical abilities combined with a clear focus on thoroughness and quality.
• Strong strategy development and operational execution capabilities.
• High energy and drive to create an environment of continuous improvement.
• Excellent problem solving and decision making skills.
• Strong proficiency in MS office products

Additional Attributes:

Candidates have a high level of personal leadership, "EQ" and intellect accompanied by persistence and determination. They are flexible and resourceful with strong listening skills and resilience. Candidates are highly articulate, with professional presence and high energy. They inspire, energize and motivate staff. They have a track record of building excellent relationships at the highest level and they command respect both with internal and external clients.

About this company
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Yellow Pages Group is a leading digital company in Canada. The Company serves over 300,000 local businesses through its nationwide sales...