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The Director of the MHS Call Center is responsible for designing, directing, and implementing a call center strategy and integration program for MultiCare Health System call centers. The scope of this role includes multidisciplinary internal and external access centers. The Director’s responsibility spans Consulting Nurses, Imaging Schedulers, Clinic schedulers and the Physician Referral Line. The Director manages the overall operations of the MultiCare Call Center, providing strong leadership, direction and motivation for the staff and ensuring that all cost, productivity, quality and service objectives are met. The Director communicates with senior management on Call Center operations, results, and strategic development plans. The Director is also the key liaison between the Call Center and the MultiCare Medical clinics as well as other Call Center Customers. The Director will work with MHS Information Services, Revenue Cycle, Patient Access, Physician Leaders, Hospital Administrators, and leadership of MultiCare Medical Associates.
Six years access/call center experience
Six years of progressive experience in both a managerial and supervisory capacity
A Bachelor’s degree in business or a related field
Master’s Degree required
MultiCare is an equal opportunity employer that celebrates diversity at all levels of our organization. EOE/AA/M/F/D/V
MultiCare Health System - 18 months ago
MultiCare is a not-for-profit health care organization with more than 9,100 employees and a comprehensive network of services throughout...