Director - Student Services (Fremont)
Pueblo Community College - Cañon City, CO

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Vacancy Announcement

Position Title:

Director – Student Services

Position Number:






Release Date/Closing Date:

01/17/2013 – 02/06/2013

Applications are due by 4:00 pm on the close date. Applications received after the close date will not be accepted. Post-marks will not be accepted.

Department/Division Purpose:

The Director of Student Services Fremont Campus reports on a day-to-day basis to the Fremont Campus Dean and works directly with Student Success Directors on related issues. This position is responsible for the coordination and provision of student services and enrollment services to students enrolled at PCC Fremont serving the counties in the service area.

Job Summary Statement:

Pueblo Community College is an Academic Quality Improvement Program (AQIP) Institution. “An institution in AQIP demonstrates how it meets accreditation standards and expectations through a sequence of events that align with the ongoing activities of an institution striving to improve its performance.” PCC expects all employees to integrate the principles and tools of continuous quality improvement into their daily activities. Customer focus, college service, and commitment to assist the College in achieving its mission and vision are expected for all employees. In addition, all employees are expected to utilize available technology in the completion of their duties.

This position specifically exists to deliver overall leadership and supervision of all Student Services functions of the Fremont Campus and to direct and coordinate various student services functions for a comprehensive and effective student services operation in the campus service area.

Necessary Special Qualification: This position requires that you be available to work a flexible schedule, including weekend and evening hours, in order to effectively meet the students and faculty needs. You must also be available to work an on-call schedule.

The incumbent in this job is expected to assist the College in achieving its vision and mission. Customer focus, college service, and a willingness to assist as needed are expectations for all employees.

Essential Functions:

% of Time

· Provide and coordinate the provision of student services and enrollment services to include admissions, financial aid, recruitment, academic advising, registration and application processing for Fremont students. Coordinate and supervise classified, professional/technical, hourly, student employees, and other Fremont staff for the enrollment service(s) center and bookstore. Serve on PCC/Fremont and community committees.


· Serve as the lead academic advisor for Fremont campus. Provide academic advising to students in all majors and provide career choice planning and counseling. Coordinate and provide advisor training to part-time and full-time personnel.


· Direct enrollment services for high school students participating in concurrent enrollment programs. Coordinate Fremont campus’ new student orientation program.


· Direct student recruiting activities for Fremont Campus. Develop and coordinate student activities at Fremont. Direct and supervise recruitment personnel responsible for student ambassadors or similar student leadership programs.


· Assess student needs and coordinate student academic support and retention services such as tutoring, mentoring, and special classroom assistance.


· Serve as point of contact to faculty/instructors and students in student complaints and student misconduct. Support and guide faculty/instructors and students in proper procedure relating to matters of academic grievances and student misconduct.


· Coordinate student requests for individual tutors, assign tutors, and track tutoring requests.


Non-Essential Functions:

% of Time

· Perform other duties as assigned by supervisor.


Minimum Qualifications

Applicants must meet all minimum qualifications for the position they are seeking as of the date of the application, unless otherwise specified. Experience will be based upon a full-time, 40-hour work week. Part-time experience will be pro-rated. Part-time teaching experience will be based on a ratio of 36 credit hours = 1 year of experience.


Bachelor’s degree in education, counseling, business, English, social work, social science or related field.



· One year experience within student services in higher education.

Special knowledge, skills, abilities:

· Verifiable experience in a supervisory role that included performance management.

Preferred Qualifications


Master’s degree in counseling, social work, psychology, college student personnel or related field.



· 3 years’ of direct experience within student services in higher education.

· Experience in an academic role such as an instructor, faculty or academic administrator.

· Experience with college bookstore operations.

· Demonstrated experience in data collection and analysis.

· Experience with grievance and complaint processes.

· Experience with recruiting in a college setting.

· Experience in an academic role such as an instructor, faculty or academic administrator.

· Experience in the enrollment process of a college or university.

· Experience processing financial aid.

· Experience directing and coordinating projects with supervised staff.

Special knowledge, skills, abilities:

· Knowledge of databases, especially Banner

· Demonstrate knowledge of various advising models.

· Verifiable experience in a position that required the ability to work independently set priorities, research and resolve problems and follow-through on projects/assignments with minimal direction.

· Knowledge or membership with the National Academic Advising Association (NACADA).

· Experience in a position that required you to demonstrate initiative, resourcefulness, and creativity in problem-solving.

Salary Information

$41,000 plus additional compensation based on education and experience. In addition to salary, PCC offers an excellent benefits package which includes health, dental, vision, life insurance, and retirement.

Application Process

To be considered for a position, applicants must submit a PCC Application, voluntary Affirmative Action form, letter of interest, resume, and unofficial transcripts to or by mailing applicant packets to: Human Resources

900 W Orman Ave

Pueblo, CO 81004

Selection Process

--All applications received by the close date will be considered.

--After the position closes, applicants will be screened based on the posted MINIMUM QUALIFICATIONS

--Applicants meeting minimum qualifications will be moved to the Screening Committee. The Screening Committee will determine the applicants who will be offered interviews and those applicants will be contacted via email or telephone.

--Once a job offer has been accepted, all applicants will be notified via email.

--Former employees of the Colorado Community College System or one of its 13 colleges, who were disciplinarily terminated or resigned in lieu of termination, must disclose this information on your application and may not be eligible for consideration.