Director Customer Service Strategy - - 73426147
Comcast - Atlanta, GA

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Job Overview
Responsible for supporting operations for the Customer Service group in
multiple tasks to help drive efficiencies and cost savings by assisting
in developing, analyzing, and interpreting performance, project cost,
and subscriber activity to increase effectiveness of departmental

  • Provides customer service leadership with regard to all facets of
operations analysis, performance management, and time entry.
  • Directs and participates in planning activities related to the
preparation of operating budgets and forecasts of operations.
  • Tracks, analyzes, and reports performance data on key departmental
  • Partners with interdepartmental and field leaders to forecast,
appraise, and report operating results in terms of performance against
  • Develops service policies, programs, and systems to support strategic
  • Monitors the expense process; establishes budgets and constraints to
assure expense goals are met.
  • Consistent exercise of independent judgment and discretion in matters
of significance.
  • Regular, consistent and punctual attendance. Must be able to work
nights and weekends, variable schedule(s) as necessary.
  • Other duties and responsibilities as assigned.
Required Skills:
  • Bachelors Degree or Equivalent
  • Business
  • Generally requires 10+ years related experience
Comcast is an Equal Employment Opportunity/Affirmative Action/Drug-Free workplace employer.

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