This leadership position is primarily responsible for analyzing, designing, installing, configuring, maintaining and repairing Exel’s enterprise data network infrastructure to ensure that performance and reliability meets and exceeds business requirements. The successful candidate for this position will be a motivated leader that communicates and interacts well with IT team members and professionally with internal and external customers.
Position is based in Mechanicsburg, PA (Harrisburg, PA)
Detailed Job Description
This role provides high quality technical leadership to the Exel Supply Chain business as it relates to IT Infrastructure Service Management required to delivery services to our customers. Specifically, this role is responsible for the following as it relates to directly the activities of the Network Management services team:
Technology Leadership and Direction
Directs and co-ordinates interaction with Business Unit Management Team – representing ISM in the development of Technology Strategy for the division and region.
Identify IT Infrastructure requirements in support of expanding business strategy
Directs efforts in assessing the fit of complex IT Infrastructure solutions and identifying gaps early for subsequent evaluation in the pursuit/solution development process
Identify opportunities where ISM can either improve service levels and / or reduce operating expense
Directs and co-ordinates productive business relationships with all levels of customer, business partners, and vendor management
Provide leadership to new infrastructure organizations due to business acquisitions
Provides senior oversight of detailed implementation and support activities, schedules, program estimates, resource plans, and status reports.
Provides management guidance and oversight to team
Communicates with VP,IT-Infrastructure, CIO or above regarding status of specific programs.
Directs and monitors infrastructure functions through subordinate managers.
Prepares timely communication to executive management providing status of all infrastructure services and systems.
Prepare and present monthly service level reports including: Project status; Network availability
Work with IT/ISM management to develop corrective action plan when service levels are not being met
Participation in Global projects as required.
Manages the selection, purchase and installation of network devices, ensuring proper approvals and authorizations are acquired.
Manages the implementation of standards and practices.
Meets with vendors to discuss and resolve infrastructure problems, projects and administrative issues.
Prepare department budget, justify proposed expenditures, accurately forecast gross and net contributions on a monthly and annual basis. Be frugal with expenses and manage to prescribed utilization rates to meet both gross and net budget on a monthly basis. Monitor P&L’s and Account Analysis closely for accuracy and submit the appropriate corrective action if entries are in error. Take appropriate corrective action to meet budget if forecasts indicate a different outcome.
Experienced and effective ability to provide direction, motivation, training, and decision support to IT staff across the entire division
Experienced and effective ability to leverage the competencies of technical associates to enhance project quality and accelerate results
Experienced and effective ability to recognise and manage staff diversity, performance and or personality conflicts
Directs others in the completion of assignments through knowledge sharing
Experienced and effective ability to deliver high quality performance reviews of project team participants
Experienced and effective ability to recruit, develop, coach and counsel subordinates
Experienced and effective ability to propose, refine, and implement technical standards, policies, procedures, and methodologies for Exel ISM
Apply broad understanding / knowledge of complex IT infrastructure components – e.g. networks, platforms, and operating systems
Requires minimal day-to-day supervision from IT management
Education and Certifications
Bachelor of Science degree (EE, CS, etc.) Candidates without a Bachelor’s degree will NOT be considered
- Cisco Certified Network Professional (CCNP) - Required
- Cisco Certified Internetwork Expert (CCIE) - Desired
Six (6) years of managing a team of network engineers who supported large multinational WAN solutions
- Provides strategic vision, direction, motivation, training and performance reviews
- Recruits, develops, coaches and counsels subordinates
Fifteen (15) years managing large multinational WAN solutions
- Cisco Switches & Routers in a large data center environments
- MPLS, Frame-Relay, and VPN WAN topologies
- VLAN, HSRP, Spanning-Tree configurations
- Data network design focusing on redundancy and resiliency
- Ciscoworks, NetFlow and HP Business Service Management and/or HP Openview
- Fault isolation and remediation
- Capacity management, planning and reporting
Thorough knowledge of WAN, LAN and wireless network technology
A complete understanding of TCP/IP in addition to well-known ports and protocols
Network packet capture and interpretation experience
Experience developing and maintaining comprehensive network documentation
Hands-on experience with Wintel, UNIX and/or Linux operating systems
Experience with Firewalls, IPS / IDS and Load Balancers
Six (6) years of performing Budget Forecasting and Management ($7 Million Annually)
Understands financial principles (Accruals, Forecasts, Variance, Depreciation, Expense, Allocations, etc. Prepares department budget, justifies proposed expenditures, accurately forecasts gross and net figures
Manages and reports on utilization rates to meet both gross and net budgets on a monthly and annual basis
Monitors budget, account activity and Profit/Loss issues for accuracy and drives corrective action as needed
Superior written and verbal communication skills
Strong interpersonal skills and ability to work well within a team
Provide on-call support and customer service 24x7x365 as needed (via Laptop, cell phone, home phone, etc.)
Remain professional, positive and patient at all times
Detail oriented and committed to meeting deadlines
Must be flexible, dependable and able to multi-task
Solve problems quickly and effectively
Stay calm in high risk, high pressure situations
Thrive in a fast-paced environment
Maintain shift/schedule flexibility
Stay abreast of current technological developments/trends
Ability to think on your feet and maintain service levels at all times
Ability to have fun in a hectic environment and put customer needs first
10% travel in support of site, regional and managerial priorities