Health Net, Inc. is a publicly traded managed care organization that delivers managed health care services through health plans and government-sponsored managed care plans. Its mission is to help people be healthy, secure and comfortable. Health Net, through its subsidiaries, provides and administers health benefits to approximately 5.4 million individuals across the country through group, individual, Medicare (including the Medicare prescription drug benefit commonly referred to as "Part D"), Medicaid, U.S. Department of Defense, including TRICARE, and Veterans Affairs programs. Health Net's behavioral health services subsidiary, Managed Health Network, Inc., provides behavioral health, substance abuse and employee assistance programs to approximately 4.9 million individuals, including Health Net's own health plan members. Health Net's subsidiaries also offer managed health care products related to prescription drugs, and offer managed health care product coordination for multi-region employers and administrative services for medical groups and self-funded benefits programs.
For more information on Health Net, Inc., please visit the company's website at
The Director of MFLC Operations works with the Director, MFLC Program, MHN Government Services (MHN GS) in direct support of the MFLC Program to ensure that all Department of Defense (DOD) contracted MFLC task orders achieve the goals and standards required. This position is responsible for day-to-day operations including staffing and supervision all placements, implementation, and achievement of client expectations.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Coordinates DOD initiatives instructions with Service branch and installation specific programs to optimize and improve the delivery of services to all locations.
- Ensures that customer management relationships with the Military Base Commanders and Family Services agencies are created and maintained.
Achieves regional and operational customer service requirements across all programs.
- Directs and leads a field staff of clinical managers and supervisors with knowledge of each service and all programs. Managers/Supervisors are responsible for virtual supervision of deployed consultants in geographically dispersed global locations and resolution of installation issues in accordance with DOD and service level directives.
- Identifies program initiatives beyond the scope of the current contracts. Works closely with the Director of Clinical Programs
the Manager of Government Contracts, and Administrative Division of MHN-GS to support the day-to- day program operations, changes or task orders; interfaces with all Directors and Managers to ensure on time delivery of services to all locations to reflect operational requirements. Collaborates with clients and international departments to insure smooth implementation and operation of new tasks and directives.
Bachelor's Degree in Business or related field, or equivalent work experience
Knowledge, Skills & Abilities:
- Providing d
irection of numerous employees in various settings and geographically diverse areas.
- Eperience working in a large matrix reporting system.
- Experience working as management liaison of large client.
- Collaborative communicator and problem solver who understands the quality improvement process.
- Familiarity with the military system/settings/hierarchy preferred.
- Thorough understanding of the Military
System and DOD contract management requirements and interfaces which support the family support mission of the Department of Defense
- Exhibit a clear understanding of performance-based contract goals and standards
- Knowledge of the Government contracting processes and guidelines
- Demonstrates leadership competencies as defined in the Health Net Director and Above Competency Model
- Interpersonal skills to build and sustain credible, productive operational programs; works in harmony with others as a team member, appreciating the viewpoint and needs of others
- Excellent oral and written communication skills; maintains effective two-way communications
- Adaptable to new and changing situations, and thinks logically and makes timely and practical decisions
The following section describes the general physical requirements for this position.
Please note that 'constant' refers to more than 81% of time; 'significant' refers to 40-80%; and 'moderate' refers to 20-40% of the time.
This may require face-to-face or telephone interactions.
- Operates personal computers, printers, facsimile, telephones, copy machines and other commonly used office accessories/equipment.
- Exposed to confidential information and expected to maintain confidentiality at all times; must adhere to HIPAA rules and regulations.
- May be required to work outside of normally scheduled hours as mandated by the client, project and/or workload (e.g. evenings, weekends, and/or holidays).
- May be required to maintain established work pace, meet deadlines; may have last minute urgent requests.
- Physical activity may include: twisting, reaching, kneeling, bending, stooping, squatting, crawling, grasping, grabbing, pushing, pulling, repetitive motion, climbing, etc.
- Required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.
- Required to have hearing ability to receive detailed information through oral communication.
- Required to have speaking ability to express or exchange ideas.
- Constant concentration may be required on various subjects by listening, reading and thinking clearly.
- Interaction with others may be required.
May need to listen, think, and speak in order to interact with others. Business interactions and behavior between coworkers and/or external customers are required.
- Thinking at work may include listening, learning, analyzing, evaluating, and the ability to interpret what is seen and/or heard, or to link information from one issue to the next.
- Constant computer usage including typing and/or eye strain.
- Constant repetitive arm, wrist, hand and finger motions -- making repetitive movements (e.g. key boarding, filing, data entry).
- Moderate phone usage; headsets may be required..
- Constant amount of time spent working in a loud office environment with frequent interruptions/distractions.
- Constant sedentary work (desk bound or seated).
- Constant reading is required via computer screen and/or bound printed materials.
Any combination of academic education, professional training or work experience, which demonstrates the ability to perform the duties of the position.
Health Net, Inc. supports a drug-free work environment and requires pre-employment background and drug screening.
Health Net and its subsidiaries are an Equal opportunity/Affirmative Action Employer M/F/V/D.
Health Net - 16 months ago
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