Director Patient Access- North Austin Medical Center
North Austin Medical Center - Austin, TX

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Parallon Business Solutions includes financial services, revenue operations, patient account services, health information management, and human resources for our non-hospital lines of business, allowing patient care delivery partners to direct all of their attention and commitment to quality patient care .

The Director of Patient Access is responsible for the daily operations of all functions and serves as the liaison between the Service Center and the facility. The Director of Patient Access integrates the department’s services with the hospital’s primary functions, develops/implements policies and procedures that guide or support service, assesses and improves department performance, and ensures orientation and continuing education of departmental staff.
DUTIES INCLUDE BUT ARE NOT LIMITED TO: · Plan, prepare and integrate facility Patient Access processes with PAS’s during deployment
· Establish controls and review mechanisms for PAS policies and procedures related to Patient Access
· Oversee facility operations of Patient Access functions (e.g. pre-registration, benefit verification, preauthorization, admission/registration, service pre-payment, etc.) to ensure daily operations are maintained according to standard
· Serve as the primary liaison between the PAS and the Facility
· Maintain and promote good customer relations with facility management, physicians and physician office staff
· Review Patient Access performance to ensure timeliness, accuracy, compliance and standards fulfillment as defined in PAS Service Level Agreements
· Inform Regional Patient Access Director of any significant issues in the Patient Access area (e.g., Preregistration delays, pre-authorization backlogs, etc.)
· Stay abreast of regulatory requirements and company compliance policies, ensuring timely staff education
· Inform staff of relevant changes and developments in payer requirements
· Ensure quality review measurements are in place
· Facilitate implementation and monitoring of standard master files, processes, reporting and education programs
· Oversee management of Patient Access personnel, providing recommendations for hiring, promotion, salary adjustment and personnel action where appropriate
· Develop specific objectives, budgets, and performance standards for each area of responsibility
· Identify and implement process improvements to lower costs and improve services to facility customers
· Perform staff reviews and prepare performance documents for direct reports
· Recommends sufficient number of qualified/competent staff.
· Determines staff qualifications and competence. Develops and maintains accurate initial and annual
competency checklists, and initiates completion of initial and annual competency attestation forms.
· Actively seeks ways to control costs without compromising patient safety, quality of care of the services delivered.
· Attends in-service presentations, and complete mandatory education week including, but not limited
to, infection control, patient safety, quality improvements, MSDS and OSHA Standards.
· Demonstrates knowledge of occurrence reporting system and utilizes system to report potential patient safety issues.
· Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement”
· Other duties as assigned
Qualifications
EDUCATION · Bachelor’s Degree in Business or related field · Equivalent work experience may substitute degree requirement

EXPERIENCE · Patient Access experience
· Minimum 5 years management experience
· Experience in healthcare provider finance operations or similar service environments required
CERTIFICATE/LICENSE - N/A

Parallon Business Solutions is an equal opportunity employer, offering a great work environment, challenging career opportunities, and competitive compensation.

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St. David’s North Austin Medical Center is a full-service hospital offering comprehensive services with exceptional programs including...