Director Process Improvement
MetLife - Raleigh-Durham, NC

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Job Location

Raleigh-Durham, NC

Virtual Location


Job Description

MetLife is building a Global Technology center in Raleigh, NC. Our technology group develops innovative, customer-centric solutions in a collaborative and fast paced work environment. We are seeking experienced professionals to join our team and help us build a world-class Global Technology organization.

Summary of Position Responsibilities:
Directs staff who serves as the primary point of contact for process transformational initiatives within the Enterprise Infrastructure Organization. Establishes implements, maintains, and monitors processes to ensure alignment with industry standards and best practices.

Principal Accountabilities of Position:
Directs, motivates, and develops staff. On-going performance management of staff.
Develop policies and methods guiding the Process Improvement function.
Manage senior management relationships, facilitate effective communication, and work with the senior team to assess needs, understand requirements, and syndicate solution.
Formulates process reengineering and improvement methodologies and ensure that established methods and practices are followed.
Coordinate discovery projects and technical studies as well as evaluate and recommend process improvement opportunities.

Required Experience:
10+ years of working experience in IT or related experience.
5+ years of experience managing a team.
3 - 5 years of working experience in process design work, including significant redesign initiatives in an IT environment.

Preferred Experience:
Bachelor’s degree in Computer Science, Business Administration or related field or 10 years of equivalent experience.
Six Sigma Green Belt or higher certification.
Excellent management level communication skills to effectively develop people and teams.
Strong executive level communication skills, both oral and written.
Extensive knowledge of process improvement methodologies.


Job Category

Information Technology

Number of Openings


Equal Employment Opportunity

MetLife is proud to be an equal opportunity/affirmative action employer. We are committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce. It is the policy of MetLife to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information or any other basis protected by law.

What you probably know about MetLife is that we are one of the world's largest insurance providers, with over 90 million customers in 60 countries. What you may not know is that while we have global scale, we're also surprisingly nimble. So nimble that in three months our Global Technology & Operations group developed and implemented a new MongoDB/NoSQL application that aggregates data across 70 legacy systems, storing 24 terabytes of data and handling 45 million agreements with 140 million transactions. It's like being at a start-up, only with resources to make sure everything is done right. Our work spans the spectrum – from front- end HTML5/CSS3 UIs to highly-scalable cloud-ready applications to leading edge infrastructure – and everything in between. We're looking for people to help us transform the customer experience in a collaborative environment and a culture of creativity. So, if you like being challenged and using cutting – edge technologies to create breakthrough solutions, with enough resources behind you to help you succeed, then this is the place for you.

How To Apply
For immediate consideration, click on the Apply Now button below. You will be directed to complete an on-line profile which may take 15 – 20 minutes to complete. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

About this company
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