Director QA - EAUSA - GM5166
Electronic Arts - Redwood City, CA

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We’re EA—the world’s largest video game publisher. You’re probably familiar with many of our titles—Madden, FIFA, The Sims, Need for Speed, Dead Space, Battlefield and Star Wars, to name a few. But maybe you don’t know how we’re committed to creating games for every platform—from social to mobile to console—to give our consumers that anytime, anywhere access they demand. What does that mean for you? It means more opportunities to unleash your creative genius, be inspired by those around you and ignite your path in any direction you choose.

The EA Worldwide Studios Quality Assurance (WW QA) organization is the global partner of choice for all EA development teams, delivering Quality Assurance processes that ensure consistently high quality products for EA’s customers, on schedule and at the lowest reasonable cost .

The Director of Dev QA is responsible for managing and maintaining the Quality Assurance Process for projects in the assigned portfolio. This is a high profile role for which you will need a strong understanding of the QA process and EA’s business; you will strive to ensure that CDS WW QA is regarded as the “partner of choice” for all QA services within North American EA Studios. You will be responsible for developing a “world class” QA organization and drive strategic transformation of the QA processes and services to anticipate future business needs.

The charter of this position is to ensure that every game development project is completed successfully and delivers industry leading results in terms of product quality, efficiency, innovation and cost.

Key Duties and Responsibilities:
Represent the WW QA organization to EA Label execs and Game team partners;

Directly manage in-Studio QA Management Teams and indirectly manage a large, geographically distributed team made up of permanent and contract QA staff;

Pursues business strategy initiatives, in accordance to the needs of the organization;

Ensure that the organization provides a high level of QA services, responding to the demands raised by the key stakeholders;

Oversee the design/creation and implementation of QA processes, structures and staffing levels;

Ensure that QA group under his/her responsibility will support the goal of reaching EA’s business targets;

Increase maturity and standardization across in the areas of process, communication, and project tracking.

Senior sponsor for continuous improvement initiatives to drive the evolution of the WW QA organization in anticipation of future business needs.

Skills, Experience Knowledge

Required:
Bachelor's Degree and a minimum 5 years of management experience in a software development environment; MBA or related post graduate degree of a reputable university highly desirable

Proven expertise in the field of Quality Assurance management, managing large geographically and culturally diverse teams;

Leadership and adaptability when facing unique political challenges;

High energy and a passion for Quality with a head for business;

Responsive, results-oriented nature with high energy level and drive;

Very strong written, spoken and presentation communication skills;

Very strong influencing and partnering skills;

Strong meeting organization and facilitation skills;

Excellent negotiation, interpersonal and conflict resolution skills;

Experience and ease in interfacing with Senior Management;

Track record of managing work to achieve milestones on time and within budget in a high-pressure environment;

Analytical, flexible, team-oriented, with good interpersonal and follow up skills and strong attention to detail and ability to multi-task;

Technical proficiencies in Microsoft Office products (Word, Excel, PowerPoint and Project);

  • Tenacity, willingness to succeed and total commitment to the business
Desirable:
Games industry experience;

Proven expertise managing large QA teams across multiple consoles and game types;

Experience with game console certifications, as required by Microsoft, Sony or Nintendo;

Experience managing in a matrix organization structure with support teams distributed globally

It’s not easy building the world’s best digital playground. It’s hair-standing-on-end exhilarating. It’s down-in-the-trenches challenging. It’s stroke-of-brilliance-at-midnight creative. It’s you—taking risks, challenging yourself, pursuing ideas, changing the way millions of people do something they love: play. In an industry that’s changing every day, EA is positioned for growth thanks to smart business plans, strategic acquisitions, and most importantly, our creative people around the world who gather each day to unite the world through play. We take that last part very seriously, so if what you’re reading excites you as much as it does us, apply today.

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