Director of E-Commerce Operations
The Vermont Teddy Bear Company - Shelburne, VT

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Love to ski? Love to be on the water? Vermont Teddy Bear Company is perfectly positioned on the shores of Lake Champlain and close to some of the best Ski Resorts New England has to offer! Located in Shelburne, Vermont, just outside of Burlington, The Vermont Teddy Bear Company is a growing organization consisting of multiple brands and channels.

The Bear Crew is in search of a Director of E-commerce Operations. The qualified candidate will lead, develop, and maintain the online (e-commerce) store assets (VTB and sister companies) in support of the mission and goals of the organization. This includes leading the online content and design roles and working in collaboration with the organizational teams responsible for generating content, merchandising, selling, branding, and developing functionality that enhances the customers experience and maximizes conversion and profitable revenue.

Includes but not limited to:
• Online Store User Experience and Functionality
• Online Store Management and Quality
• Strategic and Operational Collaboration with internal & external clients
• Online Store internal evangelist – educating and leading the organization
Job Duties & Responsibilities
• Responsible for the online store assets for product, content, and operations
• Ensures online store supports the operational needs and aligns with operational strategies
• Responsible for store management, including user experience, brand identity, and merchandising implementations within guidelines provided by brand and merchants
• Develop and maintain a highly effective team
• Designs and implements online store functionality, enhances existing functionality, exits obsolete, investigates new opportunities, continuously refines online store with testing
• Act as project manager for web projects; continually manages list of needs and functionality for maintenance and advancement based on industry trends and alignment with VTB strategies
• Accountable for defining and managing user experience goals
• Develop, refine, monitor, and develop goals to measure and improve online store metrics based on industry standards, relevant industry benchmarks, and VTB goals
• Improves processes to support highly-effective web content management
• Leads as the organizational Online Store Evangelist, guiding and educating the organization
• Evaluates and develops business cases for projects and requests for the online store
• Develops and maintains a strong partnership and understanding of the IT environment
• Contributes to the strategy and tactics for online store advertising and marketing
Requirements
• Bachelor’s degree in Computer Science, Usability or related discipline, Master’s degree preferred
• Minimum 10 years web design, web master, or e-commerce experience within a retail company
• Fully versed in the industry, language, and metrics of retail e-commerce
• Dynamic communication, collaboration, project management, and business case skills
• Demonstrated team and organization leadership skills

The Vermont Teddy Bear Company - 12 months ago - save job - block
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