Nestled in the heart of Downtown, the Holiday Inn Missoula is just moments away from the beautiful Bess Reed Park, the Clark Fork River, hiking, and all of the shopping, entertainment, and nightlife that Missoula has to offer. Our 200 guest rooms are tastefully appointed with all the amenities and conveniences business and leisure travelers could expect. Our hotel is 100% non-smoking and pet friendly. The on-site restaurant and bar, Brooks & Browns, offers a beautiful summertime patio and year-round events and entertainment.
The purpose of this role is to identify, ensure alignment and implement a talent management plan that addresses both the strategic and operational needs of the business. The People Resource Director (PRD) leads and manages all aspects of People Resource (PR) supporting activities for the property while balancing, supporting and addressing challenges and opportunities. The PRD acts as the strategic advisor to the Executive Committee on all people related matters and reports directly to the General Manager with direction from the Divisional Director of People Resources.
Plan, develop, coordinate and direct the People Resource function at the property to retain, develop and motivate associates in an effective manner in accordance with policies and procedures and federal, state, and local laws and regulations while limiting liabilities and promoting a safe, fair, positive work environment.
Plan and manage the recruitment, interviewing, hiring and orientation processes to maintain staffing levels with qualified individuals while complying with SOPs, federal, state and local laws and regulations.
Oversee adherence to performance management including monitoring performance evaluations to make certain they are completed and submitted on a timely basis. Facilitate development and monitoring of associate performance improvement plans.
Assess needs, plan, implement and coordinate management, hourly and supervisory training programs including company core training and brand required training programs to develop quality managers and associate and limit hotel liability.
Counsel and train managers on associate relations issues, resolve associate grievances, conduct management exit interviews and examine all exit interviews for trends.
Implement various associate relations programs to maintain a pro-associate environment that ultimately limits turnover and facilitates high associate engagement and limits turnover.
Formulate budgets for associate relations, associate training and recruitment advertising as well as wages and benefits for human resource staff for the budgeted time frame.
Manage expenses for people resource related areas and execute financial management when required.
Supervise People Resource operations in the hotel to develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication, discipline and terminate as appropriate.
Ensure all associate relations activities are administered consistently and in a timely manner.
Responsible for the short and long term planning and the daily operations of the People Resources department.
Develops and recommends the hotel’s People Resource objectives.
Participates in total management as a member of the Hotel Executive Committee.
Positions the property as the “preferred employer” in the area.
Notifies the General manager and/or Divisional Director of People Resources of any potential liability and proposes proper course of action to prevent the hotel from incurring any such liability.
Survey, recommend, implement and manage an hourly wage program and administer the management salary program within the corporate policies and procedures and maintain compliance with federal, state and local laws and regulations.
Survey, implement, communicate and administer the benefit program in compliance with corporate procedures to aid and retain associates. Propose enhancements to the proper authority for approval before implementation.
Ensure accident/loss prevention and security policies are followed.
Align safety standards with corporate SOPs and set appropriate property specific standards.
Ensure compliance with corporate SOPs and procedures along with state, federal and local laws and regulations as they pertain to every facet of people Resources/Associate related functions.
Ensure compliance with brand standards.
Ensure proper maintenance of associate records, files and human resources office systems. Manage the compilation and analyze various corporate reports and property reports to provide management with accurate information and comply with corporate policies and procedures as well as government laws and regulations.
If applicable ensure complete compliance with all negotiated union contract terms and reporting requirements.
Skills and abilities
Superior communication skills.
Manage ideas and decision-making with creativity and innovation.
Proven ability to negotiate, convince, sell and influence professionals and/or guests.
Bi-lingual fluency preferred.
Must be hospitality oriented.
Must possess ability to work under pressure.
Strong skill at completing multiple tasks simultaneously.
Ability to work both strategically and tactically in a fast-paced high energy environment.
Four year college degree or equivalent experience/education preferred.
Four to five years of employment in human resources or related field.
Proven successful implementation of people resource process.
Union experiences a plus.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.