Director of Information Technology - FT Exempt - Information Technology
Columbus Metropolitan Library - Gahanna, OH

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Director of Information Technology


The Director of Information Technology is responsible for providing visionary leadership and management to the IT department, including guidance and oversight of library information systems and communication technologies that support and align with the overall strategies of the library. The Director will oversee the stability and efficient operations of the library’s Infrastructure, Network and Help Desk functions.

The position will provide leadership, serve as a business partner and will anticipate and recommend opportunities where information technology can advance the library’s capabilities and be utilized to provide a competitive advantage. The Director will develop and execute a strategic plan within the context of the overall library business strategy and work closely with decision makers in other departments to identity, recommend, develop, implement and support cost-effective technology solutions for all aspects of the organization.


  • Provides strategic direction and focus in the area of information technology at the department and organizational levels; formulates and deploys long-term plans for acquiring and implementing organization-wide efficient and cost-effective IT solutions that support the library’s strategic objectives; coordinates with other departmental heads and also the junior level management of the IT department.
  • Maintains progressive knowledge of technology development in the library industry; identifies ways to apply new development trends to achieve the library’s vision, including the implementation of current technology, as applicable.
  • Directs the development and implementation of organization-wide information technology in support of the library’s strategic objectives and planning processes; ensures timely and cost-effective implementation of project delivery using sound project management methodologies.
  • Leads, manages, and motivates the IT department team in liaison with all departments of the library. Establishes annual targets related to IT operations and monitors the overall performance of the entire department.
  • Communicates with library departments for project milestones, service level agreements, targets, resource allocation commitments, and ensures that they are annually met.
  • Formulates innovative ideas and keeps tabs of the latest technology. Figuring out the strategies applied by partners, peers, competitors and other related industries.
  • Develops and manages the department’s short- and long-term operating and capital projects within approved budgets, and ensures that they comply with stated goals, guidelines, and support organization-wide strategic objectives. Develops appropriate business case justifications and cost/benefit analysis for IT spending and initiatives.
  • Directs the research on potential technology innovation, solutions and implementations in support of new initiatives. Monitors the training, design and project implementation for all CML staff and appropriate personnel to ensure maximum use of technology.
  • Supports organization-wide digital and social media strategies and developments.
  • Directs the development, implementation and monitoring of effective information system security, including the protection of informational assets (hardware, software and associated data) from unauthorized use and/or intentional disclosure, modification or destruction to include disaster recovery of critical library data and systems.
  • Develops and coordinates technology policies to provide a high level of customer service to internal and external customers by: identifying operational problems or inefficiencies with interfaces, promoting interdepartmental communication on technology issues, maintaining current software upgrades, recommending and implementing courses of action, and serving as a resource for project champions and project teams.
  • Performs management duties for the IT department including, but not limited to: provide ongoing production level support and coordination of business application systems, network, telecommunications, help desk and other group to ensure systems and services are operation at maximum efficiency; oversees maintenance and system operation, and directs the activities and professional development of IT staff members in support of division and organizational goals.
  • Performs additional duties as assigned including serving on task forces, committees, etc.
  • Utilizes computer applications and library equipment, maintains current knowledge of system-wide and location-specific procedures, processes, policies and operations. Utilizes leading-edge digital technology to maintain open channels of communication.

    Interaction with all levels of staff, customers, agencies, and/or Board of Trustee members.


  • Masters degree in Computer Science, Business or Public Administration, or related degree from an accredited college or university or equivalent experience.
  • Ten years progressively more responsible experience in technical operations management, information processing at the management level, including experience in developing strategy and plans for a technology function.
  • Excellent/expert knowledge of technology environments, including server, storage, workstation and network infrastructure, application development methods, service desk function and end-user support.
  • Working technical knowledge of network and server operating systems including familiarity with client-server technology in a Microsoft Windows NT/2000 environment, exchange E-mail server, SQL Database Server, storage systems, disaster recovery and business continuity solutions.
  • In-depth understanding of project management principles, with direct experience in delivering technology solutions using the software development lifecycle management approach.
  • Strong understanding of process management principles, with direct experience participating in, or leading, process improvement initiatives.
  • Ability to effectively present in a variety of formal settings; one on one, group, peers, direct reports, etc.Command attention and manage group process. (Presentation Skills)
  • Knows how businesses work. Knowledgeable in current and possible future policies, practices, trends, technology, and information in the IT industry and field. (Business Acumen)
  • Can inspire and motivate entire units of the organization, and has the ability to communicate a compelling and inspired vision as well as a sense of purpose. (Managing Vision and Purpose)
  • Gathers information from appropriate sources and makes decisions. Considers data, analysis, wisdom, experience and judgment in making sound decisions. (Decision Quality)
  • Motivates staff to perform by providing challenging and stretching assignments, discusses career aspirations and development opportunities, creates plans and builds up acceptance and success. ( Developing Others )
  • Ability to operate library technology systems in addition to personal computer, software programs (i.e. Windows/Microsoft office) and other job related equipment.

  • Effectively copes with change, comfortably shifts gears, and manages risk and uncertainty. Decisive and action-oriented without having the total picture. (Dealing with Ambiguity/Change Management)
  • Knowledgeable about how an organization works and knows how to get results using both formal and informal channels. Recognizes and understands the culture of an organization. Understands the origin and reasoning behind key policies, practices, and procedures of the organization. (Organizational Agility)
  • Skilled at judging which ideas and suggestions will work and in bringing them to market. Can manage the creative processes of others. (Innovation Management)
  • Addresses and resolves conflict equitably, seeking common ground and cooperation when possible. Skilled at reading situations quickly and focusing attention to gain understanding of conflict situations. (Conflict Management)

    The following is the common technology used in this position and is not all inclusive.

    Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Intranet (CMLsi), Internet (, general accounting and reporting system, laptop With LCD projector, or other miscellaneous CML related software applications.


    Responsible for department management including direct reports, administrative and support staff and others as assigned.


    Frequency of travel requirements: Frequent travel to all library locations. Travel to community functions, professional meetings and conferences.


    Driver's license and personal vehicle


    Nature of work requires an ability to effectively communicate and exchange information, collect, compile and prepare work documents operating standard business office equipment. Frequent travel by automobile is required for position responsibilities and/or training.


    Majority of work performed in a general office/library environment. Requires availability for extended or non-traditional hours as needed to perform job duties. Requires periodic participation and attendance at library related events or training.


    The information in this summary indicates the general nature and level of work performed within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position.


    Copyright © 1996, 1998, 2000, 2002, 2004 by Robert W. Eichinger and Michael M. Lombardo. ALL RIGHTS RESERVED. This work is derived from the FYI FOR YOUR IMPROVEMENT ä Coaching and Development Guide developed and copyrighted by Robert W. Eichinger and Michael M. Lombardo for Lominger Limited, Inc. Without the prior written permission of Lominger Limited, Inc., no part of this work may be used, reproduced or transmitted in any form or by any means by or to any party outside of Columbus Metropolitan Library, except as required by law.


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