Director of Information Technology - Full-time
North Suburban Medical Center - Thornton, CO

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More About HCA.....
  • HCA has been Recognized in Computerworld Magazine’s Top 100 Workplaces to work for Information Technology Professionals for the 4th consecutive year, coming in this year at #25.
  • HCA has been recognized by the Ethisphere Institute as one of the World’s Most Ethical Companies.
Summary of Duties The Director of IT&S oversees and manages effective operation of the information technology in the facility and ensures strategic and operational alignment with facility business objectives and facility, division, and HCA enterprise IT&S goals and objectives.

Supervisor: Division CIO or Senior Director of IT&S

Supervises: Roles may include and are not limited to Sr. Clinical Analyst, Clinical Analyst, Sr. Technical Analyst, Technical Analyst, Systems Administrator (zone/market operations may be aligned such that all employees report to division-based leadership where the Director of IT&S would not supervise any employees).

Duties Include But Are Not Limited To:

IT Operations Management: Overall IT Operations Management, Service Level Management, Resource

Management, Processes & Standards Implementation, Compliance Management, Incident Management, Financial Management, Technical Management, Information Security Management
  • Develops Facility IT&S capital & operating budgets aligned with budget directives
  • Establishes, communicates, monitors, manages and ensures compliance with Service Level Agreements (SLAs) (e.g., service levels for Remedy incident resolution)
  • Coordinates the assignment of resources to IT&S projects, operations, & incidents
  • Aligns & monitors the assignment of resources and related financial allocations to Facility programs
  • Develops plans for the Facility technical environment with Division technical leaders
  • Identifies and coordinates resolution of IT issues at the Facility
  • Coordinates on-site management of Facility hardware & software
  • Promotes & coordinates the management of compliance issues & projects
  • Manages information security aspects for the Facility
Strategic Business/IT Alignment & Planning: Facility/Zone Business/IT Alignment, Strategic IT Planning
  • Develops, coordinates, guides, and executes a Facility IT&S plan that aligns IT with Facility business strategy and with Enterprise and Division business & IT strategy
  • Assists in development of Division and Corporate 3-yr IT strategic plans
Relationship Management & Communication: Facility Leadership, Facility Department Directors & Managers, Facility IT Users, Facility IT Staff, Physicians, Vendors, SSC, OSG, Supply Chain, Division IT Groups
  • Builds positive relationships with Facility leadership team, Facility department directors & managers, and other Division leaders as dictated by the business organizational structure
  • Represents IT&S on appropriate business committees
  • Owns the facilitation of multi-way communication with key constituents on IT&S matters
  • Communicates successes, challenges, opportunities, trends, and lessons regarding the Facility to Division CIO
  • Cascades all information to direct reports & Facility-based IT&S staff through face-to-face meetings and other communication mechanisms
  • Promotes sharing of information through documentation and distribution of best demonstrated practices
Project Portfolio & Project Implementation Management: Managing the Portfolio of Work, Managing Individual Projects
  • Plans & manages select Enterprise, Division, or Facility projects for the Facility (including communications) as project leader
  • Manages, monitors & executes the Facility’s portfolio of projects
  • Coordinates and supports IT aspects of facility projects (e.g., construction, opening satellite clinic, remodel nursing unit)
Process Engineering: Improvement of Workflow through Technology, Utilization of Technology
  • Understands the implications of technology solutions to Facility workflow & operations & communicates to key stakeholders
  • Identifies process improvement opportunities & challenges and communicates them to appropriate Division IT leaders for planning & action
  • Participates in Enterprise, Division, &Facility process improvement initiatives
Governance: Support of Decision-Making Processes
  • Educates key constituencies regarding IT governance processes & practices
  • Communicates & supports IT governance processes & practices
Staff Development: Staffing and Recruiting, Career Development, Mentoring and Coaching, Succession Planning, Performance Management
  • Supports mentoring and coaching (based on KRAs and Performance HCA) in conjunction with direct supervisor
  • Helps ensure accountability of IT&S Staff working in the Facility
  • Recruits, manages, leads, develops & retains IT&S staff in Facility, in alignment with Division organization structure & practices
  • Adheres to the Code of Conduct and Mission and Value Statements
  • Assists with other duties as assigned

Knowledge, Skills, and Abilities
  • Strong understanding of IT&S operations including service desk, desktop and server support, networking, network security, computer operations, and customer service principles
  • A clear understanding of computer systems and corresponding support requirements
  • Possesses strong written, verbal, and presentation skills
  • Strong leadership skills, personal drive, and ability to see projects through to execution in a matrixed environment
  • Strong understanding of HCA systems and procedures
  • Strong analytical skills in budgeting, planning and policy maintenance and development

College graduate required


At least five years experience in an IT environment with direct supervision or team leadership required

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About North Suburban Medical Center in Thornton, Colorado Just 10 minutes north of Denver North Suburban Medical Center has established...