Director of Operations, Chatt, TN- Home Care
ANC - Chattanooga, TN

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Company Overview
Memorial Hospital Home Health

Memorial Hospital Home Health is committed to providing exceptional health care services in the home. The offices are located in Chattanooga and Dayton, Tennessee. Both offices are part of the Memorial Health Care System and are accredited by The Joint Commission, which assures the highest standard of quality care and patient safety.We are driven by our mission statement, "to exceed the expectations of our customers, associates, and shareholders in the delivery of health care and support services in a way that a caring family provides". In addition, we are guided by our values of Accountability, Compassion, Diversity, Integrity, Passion and Quality.One of our strategic pillars is to ensure our associates are treated respectfully, receive the training and tools they need to do their job, and to continually look for ways to partner with our associates in a positive work environment to achieve our goals. We look for associates with a positive, enthusiastic outlook who are committed to providing only the best to our clients, their families, and our communities. Join us, as we Exceed Expectations!Memorial Hospital Home Health is operated by CHI National Home Care, a direct affiliate to Catholic Health Initiatives (CHI). CHI is a national nonprofit, faith-based health organization with headquarters located in Denver, Colorado. Catholic Health Initiatives operates in 20 states and includes 73 hospitals, 40 long term care, assisted and residential living facilities, two community health services organizations, in addition to home health agencies.

Responsibilities
Supports CHSs mission, values, strategic goals and high standards of customer service. Consistently lives People First Behaviors.
Adheres to the Corporate Compliance Program, including confidentiality of HIPPA protected health information.
Develops and implements shortterm (quarterly) and longterm (annually) strategic plans that support quarterly business plans developed at the branch and supported by the Support Services level. Responsible for the revision of goals and plans per quarter as agreed upon with the RA.
Responsible for successful financial operation of branch. Participates in development of operating budget; responsible for annual budget; P&L Analysis; A/R and problem billing issues. Reviews statistical and financial reports; develops plans and revises as needed to meet or exceed financial goals.
Responsible for interviewing, hiring, and orienting direct reports in branch. Works with and supervises personnel in branch by providing opportunities for instruction, guidance and counseling as necessary to ensure complete understanding of responsibilities. Coordinates with Regional Administrator and Director, Human Resources for hiring/firing activities as necessary. Monitors productivity of direct reports and implements changes as needed.
Responsible for business growth, including sales/marketing strategies for obtaining revenue goals to include a minimum of 10 facetoface sales calls every week.
Ensures the branchs compliance with governmental standards and regulations for licensure and certification. Serves as an exofficio member of the Professional Advisory Group (PAG).
Oversees and monitors patient/client care services delivered. Responsible for recruitment and management of staff and the implementation of policies and programs to ensure customer satisfaction.
Assesses customer satisfaction surveys and Press Ganey Results. Implements plan to improve and assesses plan every month. Reevaluates as necessary.
Responsible for obtaining accurate annual market studies and submitting commensurate recommendations for bill/pay rate changes.
Responsible for quarterly competitive analysis in branch market per quarter. Assessment of branch products and branch opportunity completed at this time. Review with RA/COO.
Monitors recruitment/retention in branch and assess cost of advertising/direct hire. Reviews weekly with Employment Coordinator.
Responsible for weekly staff meeting to discuss marketing, referral, conversion rates, client census, discharges, A/R, recruitment, advertising, etc. Weekly meeting minutes kept in branch.
Responsible for bimonthly review of A/R and followup on A/R, out >120 days, ongoing communication with RA and reimbursement department.
Responsible for management of KPIs, OCS/CMS quality improvement indicators, HHRG/Case mix weight report.
Ongoing ability to coach and motivate staff. Assists staff through change with positive attitude.
Knowledgeable of JCAHO standards, ANC P&P, Federal, State and County rules and regulations, ability to apply to daily operations.
Interacts with and seeks assistance of Support Services to benefit business activity within branches. Acts as a liaison between branch and Support Services as necessary.
Other related duties as required.

Qualifications
Bachelors degree in health care management or nursing preferred.
Three (3) to five (5) years management in health related field or home health (preferred).
One (1) year minimum experience in operations and finance.
Excellent communication skills written and verbal
Computer literate with skills in Microsoft office (Word/Excel)
Ability to travel to corporate office; overnight stays may be necessary.

Basis of Rating
We have a tremendous responsibility to the people we serve. We strive to hire individuals who share our values and who are driven to make a difference. Applicants whose experience, skills and qualifications match our 'Hire the Best' criteria will be invited to interview.

Equal Employment Opportunity
All of our personnel actions, including recruiting, hiring, compensation, benefits, promotions, transfers and company sponsored training will be administered without regard to race, color, religion, sex, age, national origin, disability, or other protected status as provided by law.

Closing Statement
Thank you for your interest in employment with our organization. We appreciate your time and look forward to reviewing your application.

How to Apply
Please click the 'APPLY NOW' button to apply for this position.Please Note: When uploading a resume, please attach only a Microsoft Word or Adobe PDF document.

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