Director of Player Development - Southern California Resort
Morongo Casino, Resort and Spa - Cabazon, CA

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JOB SUMMARY
The Director of Player Development leads the operation of the Player Development department which is responsible for generating incremental profit through the management of existing relationships and the development of new relationships with high value customers. The Director develops and implements all departmental policies and procedures, comp guidelines, reports and analysis and all other administrative requirements within the policy and procedure guidelines of Morongo Casino, Resort & Spa.

DUTIES& RESPONSIBILITIES

Maintain relationships with known players and develop relationships with potential players.

Grow database for the Marketing Department to support the casino's direct marketing efforts and increase player tracking of casino guests.

Responsible for managing the Player Development Department.

Manage department's budget.

Develop a cohesive Casino Host & VIP Agent team.

Evaluate valued guests play and provide reports to management.

Recommend changes to ensure the effective fulfillment of objectives and to move swiftly to counter marketing problems.

Responsible for the selection, training, evaluation and supervision of all subordinate employees.

Ensure proper staffing and scheduling to meet business demands.

Other duties as assigned.

SUPERVISORY RESPONSIBILITIES
Carries out supervisory responsibilities in accordance with policies.Responsibilities include interviewing, hiring, termination, planning, assigning and directing work, appraising performance, reward and disciplining, addressing complaints and resolving problems.

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