The Director of Technical Operations at the School of Pharmacy will report to the Assistant Dean of Student Affairs and Programmatic Effectiveness and implement all job functions through the direction of the University Director of Information Systems and Technology. The Director of Technical Operations will coordinate and maintain consistency with IT peers on the New Jersey Campuses as required. The incumbent will have management oversight of the School of Pharmacy technology infrastructure and academic computing labs.
The Director will install, maintain, troubleshoot and support campus technology for the School of Pharmacy, specifically the ongoing maintenance, support and deployment of desktops, laptops, printing devices, tablets, AV Equipment and handheld computers in a manner consistent with the rest of FDU IT throughout the entire university system. The incumbent will provide user support to all Pharmacy School faculty/staff and students on any and all University provided equipment. The Director will provide all day to day maintenance of the lecture capture system to keep it operating, recording and presenting the recorded classes as the Pharmacy School requires. This position is on call 24×7 and will assist the University Systems and Security ( USAS ) department in maintaining the network and telephone system as requested and required. This work may fall outside of the regular business day. The incumbent will perform IT vendor management, manage the day-to-day lab operations, provide technical support for all academic and administrative computing operations, and manage student computer lab assistants in order to provide student, staff, and faculty with responsive and exhaustive technology support services.
The incumbent functions largely without daily direct supervision and assumes substantial project and systems administration responsibility; works closely with faculty, staff and administrators to provide technical support for computing and communications needs; and works closely with other departments’ professional and technical staff, and vendors to coordinate computing, network, and telephony related work and functions.
1. Minimum of a Bachelor’s degree or equivalent related work experience.
2. Six years of information technology experience demonstrating proficiency with operating systems, applications, internet fundamentals. Demonstrates knowledge of Audio Visual Technology and basic computer networking skills.
3. Minimum of two years experience in a multi-vendor environment demonstrating a technological knowledge (troubleshooting/repair) of computers, peripherals, telephony and networking equipment.
4. Industry Certifications (i.e., A+, CNE , MCSE , CCNA ) a plus.
5. Ability to interface and communicate effectively with non-technical personnel, administrative users, staff, faculty and students, as well as professional Information Technology staff.
6. Must be available to work flexible hours, including evenings and weekends as required in support of operations.
7. Ability to lift and carry heavy equipment and supplies (up to 50 pounds).
8. Employment is contingent upon a satisfactory background check. Candidates for hire will be required to sign a waiver authorizing the background check and produce a Social Security Card.
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Fairleigh Dickinson University - 12 months ago