Director, Client Services/Account Management
BillFloat - San Francisco, CA

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About Us:
BillFloat / MoreTimeToPay (MTP) Inc. is a web and mobile technology company that provides a secure platform for delivering real-time purchase and payment flexibility to consumers in-store, online or via mobile. Backed by leading venture investors and PayPal, the MTP platform connects lenders with service providers and retailers whose customers need or want more time to pay. BillFloat offers a range of innovative products including:
Pay Bills which gives consumers more time to pay recurring bills, avoid late fees and service disruptions. BillFloat reaches 100 million consumers through partnerships with more than 2500 leading billers.
SmartPay and PayLater which gives consumers more time to pay for high-value items, such as smartphones. Retailers can offer simple installment plans or lease-purchase options to expand their customer base, build revenue, and increase customer loyalty.
BillFloat / MTP, Inc. was launched in 2009 by a team of experienced financial services professionals. The company is backed by PayPal, the global leader in online payments, as well as leading venture firms including First Round Capital, Venrock, PayPal, SoftTech VC, Baseline Ventures and SV Angel. MTP, Inc. is privately held and based in San Francisco, California.

The Role:
You are a Maverick. You wake up in the morning and want to change the world. You need to win at everything you do; “just do it” isn’t enough. If you’re not winning, you change the game.
You love startups. You’re not satisfied working for a big company. People around you know you can move mountains.
You are passionate. People get motivated by just being around you. People hang out by your door to get pumped up in the morning.
You are a account management guru. You love finding solutions for clients and live to find win-win solutions. You are quantitative, data driven and goal oriented.
Sounds like you? Then we’d like to meet you.
Job Description: Manage customer success across all partners and clients. Strong focus on customer insights and optimization. Perform frequent reviews of client operational metrics, translate metrics to business information and develop resulting action plans. Collaborate with business development teams, operations teams, finance teams and customers to meet the needs of the company Selling customers on deeper relationships. Establish best practices, recommend tools and develop new processes to help the company scale to new heights Achieving quarterly targets around user aquistion.
Requirements: 3-5 years of true account management experience Strong self-starter with ability to work autonomously and deliver results. Solid quantitative and analytical skills, with good knowledge of web analytics and statistical analysis. Proficient in Microsoft office suite with Excel and Powerpoint required Highly organized, with ability to manage multiple tasks simultaneously and work in a team oriented collaborative fashion. Great communication and interpersonal skills, solid relationship builder. Self-starter capable of flourishing in startup and/or unstructured environments. Energy and passion for growing an online payments business. BA/BS Degree, MBA a plus.

BillFloat - 22 months ago - save job - copy to clipboard
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