The TriZetto Group, Inc. is the leading provider of information technology and service solutions for the healthcare payer industry. TriZetto’s technology touches more than half of the insured population of the United States with offerings that include enterprise and component software, hosting and business process outsourcing services, and consulting. TriZetto is committed to a vision of Integrated Healthcare Management (IHM) to improve the US healthcare system, by enabling the systematic application of processes and shared information to optimize the coordination of benefits and care for the healthcare consumer.
Director, Customer Delivery
Greenwood Village, Colorado
The Customer Delivery Director is responsible for managing a team of 10-20 customer delivery managers and customer delivery leads who together act as the liaison between TriZetto technical team and the clients. The Director must understand, gather information and document clients' business requirements. Facilitate Client technical meetings.
Primary duties and responsibilities include:
Overall management of a customer delivery team reporting into the VP of Customer Delivery
Resolve customer issues and escalate when necessary for assigned clients. - 40%
Interface directly with the client to address issues and maintain the relationship. - 40%
Communicate status updates to internal staff as well as clients. - 20%
Education and Certifications:
Requires Bachelor's degree.
Experience: Minimum of 2 years to 5 years related work experience in a Director role within the “payer” space. The Director must have thorough knowledge of system implementation and maintenance (PMP is ideal).
Ability to demonstrate strong analytical and problem solving skills a must! Must be able to provide functional examples of his/ her ability to evaluate people, process and software products to enhance/ improve all aspects of the hosting team.
4-6 years experience in a client facing role within a large service provider and/or a healthcare insurance organization. Excellent analytical and troubleshooting skills.
Previous healthcare IT experience strongly preferred (internal payer IT experience)
Proven knowledge of healthcare software applications and infrastructure.
Good knowledge of Microsoft Word
Good knowledge of Microsoft PowerPoint
Good knowledge of Microsoft Excel
Good knowledge of Microsoft Outlook
Good knowledge of TriZetto Products
Please visit www.trizetto.com/careers for more information about the benefits and advantages of choosing a career at TriZetto.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
TriZetto delivers world-class, healthcare IT solutions that enable healthcare organizations to work more efficiently and collaboratively to...