Direct the development and operation of IT Commercial
Systems with an overall focus on improving leverage of
technology to strengthen Commercial organizational
capabilities and processes. Focus IT resources to
deliver value added services in the areas of Field Sales
and Sales Management, Marketing, Training, and Customer
Service. Partner with other functional areas within IT
to ensure that high priority programs are delivered on
time, on budget, and with stakeholder satisfaction.
Directly manage select programs on an as needed basis.
JOB / DUTIES / RESPONSIBILITIES (Listed in order of
1. Manage key strategic Commercial techhnology programs
on an as needed basis. Staff these programs with
appropriate internal and vendor resources, ensure that
they have clear and consistent goals, scope, and
objectives, and that they follow established processes
for execution. Also ensure clear and timely
communication of program status with key internal and
2. Research and identify key new technologies that will
advance Commercial capabilities and improve
3. Represent the technology organization as the primary
point of contact with the Commercial organization. Take
accountability for all technology related issues and
opportunities and address them thru the engagement and
support of the larger IT organization.
4. Identify and report appropriate measures of project
and service performance, both at a strategic and
operational level. Engage members of the organization in
defining appropriate metrics, enable visibility to
metrics through process implementation/improvement and
through dashboard reporting.
5. Prepare annual plans and budgets for the
organization. Plan and budget the resources required to
implement programs including personnel, equipment,
outside services, software packages and supplies.
6. Manage resources including objective setting,
performance appraisal, salary administration,
affirmative action, training, recruiting, and career
Knowledge / Education
BS in Computer Science or related field. MBA preferred.
10 - 15 years of progressive leadership experience in a
technology organization. Experience in working in
medical device strongly preferred. Experience with
Commercial functions (Sales, Marketing,Call Centers,
Skills / Competencies
Familiarity with SalesForce.com prefered
- Project/Program Management
- Vendor management
- Communication (oral & written)
- Familiarity with web technologies/capabilities.
Division/Department : Insulet Corporation
- Relationship building
- Business process redesign