Dispatcher (Maintenance/Repair)
RSM Maintenance - Paramus, NJ

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The Dispatcher is responsible for ensuring all maintenance and repair work orders are completed in a professional manner with high emphasis on client satisfaction. Consequently, this position requires a high level of responsibility, a result oriented and a can do attitude, and a great deal of flexibility.

Essential Duties and Responsibilities

  • Field calls and inquiries with questions and concerns
  • Facilitates resolution to moderately complex problems
  • Communicates effectively with clients, vendors, project manager and all members of the team
  • Participates as a key team player by supporting work orders as needed
  • Manages telephone calls professionally and efficiently
  • Attends to questions, complaints immediately and facilitates satisfactory solutions
  • Reviews estimates and invoices with accuracy
  • Be responsible for the coordination and scheduling of jobs
  • Ability to track and follow up with work orders


  • Knowledge of maintenance and/or repair work is preferred
  • Experience in scheduling technicians / subcontractors required
  • High School degree or equivalent
  • Strong attention to detail
  • Exceptional phone and customer service skills
  • Positive and upbeat attitude
  • Ability to work from Paramus office