From coast to coast, Rural/Metro employees are tied together by their overwhelming desire to help others. Every day and every call for our team of highly-trained professionals is different than the one before.
At Rural/Metro, we celebrate the successes of our team members, and doing the right thing for those we serve.
Rural/Metro is a leader in private ambulance and fire protection services in 21 states and more than 700 communities nationwide. Rural/Metro has provided high-quality patient care, met and exceeded the expectations of the communities we serve, and invested in the success of our employees since 1948.
This is a Bowers Ambulance Job Posting
The primary job responsibilities of the Dispatch Lead are to provides direct oversight of Communications activities; insuring timely, effective, and efficient deployment of all resources, based upon operational needs and requirements, monitor activities of other shifts by ensuring completion of duties, develop, update and maintain departmental SOP’s and Training materials. Also, conduct and/or oversee the training process and reviews by maintaining an atmosphere conducive to personnel development, and provide performance feedback to the management staff.
Receive and prioritizes all incoming telephone calls.
Demonstrates the ability to effectively channel emergency and non-emergency calls to appropriate personnel.
Efficiently dispatch vehicles to emergency and non-emergency calls in a timely manner.
Demonstrates the ability to make accurate moment to moment decision making in regard to the dispatch of emergency and non-emergency vehicles.
Effectively triages all in coming requests for service according to the CBD (Criteria Based Dispatch) for individual counties. Training will be provided for employees.
Obtains required information from party requesting medical transport (as set forth by communications manager).
Demonstrates ability to effectively use paging system, Nextel’s, cell phones and land lines, and all portable or mounted radios; troubleshoots problems mechanical / equipment problems and contacts lead dispatcher, communication supervisor, and communication manager as appropriate.
Prepare and complete reports stating progress, problems and statistics for review by appropriate managers and supervisors.
Perform basic data entry; demonstrate ability to learn new computer programs and perform some advanced data entry.
Coordinates with the Communications Supervisor for operational issues, performance and attendance issues.
Monitors the floor of operations while on duty, monitoring activities of each employee and providing guidance and support as needed.
Provides support to the Communication Supervisor; ensure timely, effective and efficient deployment of all resources, based upon operational needs and requirements.
Maintains professional telecommunication contact with field units and other agencies comprising emergency service network to communicate activities of personnel, enlist services of other protective agencies, or provide alternative directions to on scene personnel
Training will be provided for employees.
Participate in training programs as required.
Attends communications meetings
Attend all Company required OSHA training, annual training, and all mandatory Company updates. Complete the training in the allotted time the Company sets.
Maintain knowledge of job.
Keep current on training for new equipment, procedures, and techniques.
Analyze educational needs of the Communication Center employees and make recommendations for appropriate training to correct deficiencies.
Complies and enforces all policies and procedures.
Ensures and inspects paperwork for accuracy and compliance.
Responsible for escalating concerns regarding questionable paperwork to appropriate management.
Has successfully completed all required Compliance Training within the required time period.
Has had no compliance related corrective action during the current review period. Compliance
Maintain a safe and healthy workplace in accordance with all appropriate OSHA standards, company policies and local standard operating procedures.
Two years supervisory experience in EMS Dispatching. Must have a valid CPR card. EMD, EFD certification preferred.
The Dispatcher Lead may be assigned one of more additional duties. These duties include, but are not limited to, the following:
Assist with providing information for investigations of incidents as required.
Perform other job related duties as assigned by Communications Supervisor or Communications Manager.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, couch, or crawl; and talk or hear.
Occasionally: Walking inside and outside, pushing, pulling, may lift and carry no more than 50 pounds.
Frequently: Lifting and carrying no more than 10 pounds, typing 40 wpm, stooping, bending.
Constantly: Hearing/listening, clear speech, touching, seeing, and typing.
Cognitive/Psychosocial Requirements & Mental Requirements:
Occasionally: Analyzing, judgment.
Frequently: Memorization, perception/computation, problem solving, simple and complex math skills, reasoning.
Constantly: Simple reading and writing, clerical, decision making.
Frequently: Repetitive tasks, high pressure.
Occasionally: Fatigue, intense tasks
Occasionally: Multi-media equipment for training purposes, voice recorder tape system
Frequently: Use Company and/or personal owned vehicle for business purpose
Constantly: Telephone, computer, mouse, keypad, calculator, copy machine, stapler, 3-hole punch, postage machine, fax, scanner, cell phone and/or blackberry, laminating machine, and printer
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Frequently: Works around others, works alone, face-to face and verbal contact with others, inside, noise, extended day.
Constantly: Works with others, face-to-face and verbal contact with others.
This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company/Department need.
Rural/Metro is proud to be an Equal Opportunity Employer, m/f/d/v.
Rural/Metro Corporation - 2 years ago