Distribution Support Associate-Defective Merchandise
Helzberg Diamonds 113 reviews - Kansas City, MO

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The Distribution Support Associate works in the division of the Distribution Department that processes merchandise that does not meet the Helzberg standard of quality, and merchandise that has been sent in by customers for repair or trade-in purposes. This associate performs in-depth evaluation of all incoming merchandise shipments from stores to determine the nature of the return and appropriate disposition of the product to maximize investment recovery.

Specific accountabilities are as follows:
Verify the accuracy of store shipments, transfers and repairs by receiving in merchandise from stores and checking for proper merchandise and paperwork.

Evaluate merchandise and identify latent manufacturing defects, design flaws and product failures.

Evaluate trade-in merchandise for compliance to policy and to maximize recovery.

Return product failures to manufacturer with specific defective designations and return non-salable, non-defective merchandise to contract repair facilities for refurbishment. Execute RTV process.

Generate general ledger and inventory interfaces to prepare non-salable inventory for recovery of asset values. Execute SRO process.

Perform various duties for other work groups in the Distribution Center as needed to support a dynamic and fluid team that contributes to the company mission and strategies.


High School diploma and two to four years jewelry merchandise or manufacturing required.

Knowledge of jewelry manufacturing techniques and diamond and colored stone properties and qualities required.

Strong PC and clerical skills, and strong communication and organizational skills required.

Ability to be very accurate and detailed-oriented and to meet required deadlines.

About this company
113 reviews
A fine jewelry leader since 1915.