Communicate, implement, and assist dealer parts and service departments, in the Pittsburg, PA areas, through programs, policies, and procedures which develop and maintain a well-managed, profitable parts and service department, while developing a long-term professional relationship with dealers in the assigned district.
1)Regularly contact dealerships and communicate, implement, and administer Parts and Service Department programs, policies, and procedures with dealers including attainment of objectives and adherence to the dealer agreement.
2)Monitor and advise Zone management of dealers’ adherence to policies and procedures in such areas of Parts Sales, Parts Inventory Control, Service Training, Warranty Administration, Consumer Relations, Customer Satisfaction, etc.
3)Provide recommendations for operational improvements to Dealer and dealership managers which maximize and increase customer satisfaction, operational effectiveness, market penetration, and dealer parts and service profitability.
4)Provide guidance and training to dealership personnel in Inventory Control, Service Training, Warranty Administration, Consumer Relations, etc.
5)Provide automotive technical guidance/recommendations to dealership service personnel.
6)Provide written and verbal communication to Zone and Corporate management on dealer's performance
7)Other duties as assigned or requested.
1)Five years of professional exempt level automotive retail/wholesale experience including three years as a District Parts/Service Manager.
2)Bachelor’s degree or equivalent combination of education and experience.
1)Prior automotive retail sales experience such as Service Representative, Service/Parts Manager, etc.
2)Prior automotive wholesale experience in positions such as Warranty Auditor, Customer Service, etc.
3)ASE certification in four or more areas.
1)Extensive travel is often required.
2)Must possess and maintain a valid unconditional driver’s license and a company-approved driving record.