Division EMR Analyst - Capital Regional Med Center
Capital Regional Medical Center - Tallahassee, FL

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Summary of Duties

The Division EMR Analyst serves as the primary division resource for implementation and support of ambulatory electronic medical record (EMR) software. The Division EMR analyst works closely with the integrated support team (HCAPS, IT&S, CSG, SSP, etc.) to provide content build, workflow analysis, optimization planning, training, and live support of clinical users on the EMR.

Duties Include and Are Not Limited To

EMR Implementation and Support

Participates and supports implementations and go-live activities at assigned sites, including support of new practices, and training go-live support for new providers joining existing EMR sites.

Supports ongoing use of standard and customizable content, clinical integration, and optimization activities.

Develops, executes, and supports tools and resources focused on clinical initiatives.

Acts as first point of contact for EMR software support questions following the ambulatory EMR application go-live at assigned sites.

Plans, documents and executes post-implementation optimization plans for assigned sites.

Conducts regular on-site visits for assigned practices.

Coordinates/conducts regularly scheduled user groups/forums for assigned sites.

Conducts problem analysis and timely and accurate resolution for complex issues and requests escalated from the integrated support team, or other resources regarding ambulatory EMR software.

Works with enterprise subject matter experts and integrated support team resources in managing resolution of ambulatory EMR application issues and requests.

Participates in root cause analysis as trends in issues are identified.

Works with integrated support team to provide support for software functionality, content and defect resolution updates.

Supports testing of ambulatory EMR functionality; assists in interpretation of test plans and in troubleshooting; and testing of clinical integration points.

EMR Operational Standards and Support

Works with assigned sites to understand certification/regulatory needs and identifies methods to meet requirements.

Works with Shared Services for Physicians Education team to design and develop standard and customized education/training materials for the ambulatory EMR clinical application to support staff, physician and clinical support roles training and continued education.

Provides training to super users on ambulatory EMR application functionality.

Works with the integrated support team to define clinical application reporting standards and works with facilities to implement the standards.

Coordinates priorities for reporting requests with the integrated support team.

Actively supports and promotes systems standardization, utilization, and best practices.

Participates with peers in enterprise communities to identify and evaluate best practices, implementing, training and promoting best practice efforts.

Troubleshoots basic wireless/network/computer issues and works with integrated support team for resolution.

Promotes system security and patient confidentiality and helps ensure compliance.

Adheres to Code of Conduct and Mission & Value Statement.

Participates in special projects as needed and performs other duties as assigned.

Other duties as assigned


Knowledge, Skills and Abilities

Mature understanding of clinical application support processes and workflow, ambulatory EMR preferred

Understands pertinent regulatory guidelines such as HIPAA

Demonstrated ability to establish and build strong relationships across a broad range of personality types

Demonstrated ability to communicate effectively with clinical and information technology personnel verbally and in writing

Demonstrated customer service focus

Excellent leadership and teaching abilities

Demonstrated advanced computer skills, including ability to perform basic wireless/network/computer issues.

Proficiency in clinical applications, ambulatory EMR preferred

Customer service orientation and/or training

Bachelor's degree preferred

Three to five years experience in clinical application support, training, implementation, optimization.

About this company
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Capital Regional Medical Center is a 242-bed acute care hospital in the beautiful Tallahassee and is a fully-accredited healthcare facility...