Divisional Customer Service Manager - Chicago, IL
Watco Companies - Chicago, IL

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Job Purpose:
The general purpose of this position is to manage the Customer Service Department in line with Watco’s Customer First Foundation Principles: improve customer satisfaction, improve profitability, and build relationships with our customers, team members, communities, vendors, and investors.
Duties:
• Conduct weekly visits to customer offices (downtown Chicago)
• Provide weekly detailed reports for customer and shop network from inspection system car status information
• Coordinate shop space requests from customers with our shop network
• Host weekly measurement calls with our customer and shops on status of their cars
• Daily monitoring of customers cars in our shop network to ensure they are moving towards completion as expected
• Ensure the resolution of any customer complaints or shop network issues
• Coordinate and host quarterly customer meetings and various similar functions
• Performs other duties as required.
Work Environment / Conditions:
• Work from home office
• Requires long periods of standing; walking, bending, stooping, climbing, twisting, and entering into confined spaces and elevated surfaces.
**CB

Requirements

Education / Experience:
• 5 years of railcar experience in customer service, fleet management or similar position
• Aggressive self starter requiring minimal supervision
• Excellent communication skills
• Computer skills: rail car inspection/billing systems, Microsoft Programs (word, excel, access, power point, etc)