The general purpose of this position is to manage the Customer Service Department in line with Watcos Customer First Foundation Principles: improve customer satisfaction, improve profitability, and build relationships with our customers, team members, communities, vendors, and investors.
Conduct weekly visits to customer offices (downtown Chicago)
Provide weekly detailed reports for customer and shop network from inspection system car status information
Coordinate shop space requests from customers with our shop network
Host weekly measurement calls with our customer and shops on status of their cars
Daily monitoring of customers cars in our shop network to ensure they are moving towards completion as expected
Ensure the resolution of any customer complaints or shop network issues
Coordinate and host quarterly customer meetings and various similar functions
Performs other duties as required.
Work Environment / Conditions:
Work from home office
Requires long periods of standing; walking, bending, stooping, climbing, twisting, and entering into confined spaces and elevated surfaces.
Education / Experience:
5 years of railcar experience in customer service, fleet management or similar position
Aggressive self starter requiring minimal supervision
Excellent communication skills
Computer skills: rail car inspection/billing systems, Microsoft Programs (word, excel, access, power point, etc)