Dock Supervisor - 3rd Shift
Goodwill of Central Indiana - Indianapolis, IN

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Scope Summary:
This position has the responsibility to operate within all Department of Transportation, OSHA and Goodwill Industries rules and regulations. Ensures safety is paramount in all activities related to the operation of the Transportation Department

Critical Performance Indicators
1. Build and maintain positive relations with staff and customers to drive achievement of customer service goals.
2. Achieve production and revenue goals through effective utilization of staff.
3. Cross train all staff on store standards.

Critical Job Tasks
• Demonstrating behavior consistent with Goodwill Industries Historic Values, Basic Principles and Standards of Conduct
• Advises employees on care and preservation of items received, stored, and shipped; methods and use of equipment in handling, storing, maintaining, and shipping stock; and related problems
• Reviews records for accuracy of information and compliance with established procedures, and to determine adequacy of stock levels
• Schedules work for special and periodic inventories.
• Responsible for dock, compactor and all necessary equipment utilized in the operation of the dock.
• Determines work procedures, prepares work schedules, and expedites workflow.
• Issues written and oral instructions
• Assigns duties and examines work for exactness, neatness, and conformance to policies and procedures.
• Studies and standardizes procedures to improve efficiency of team
• Maintains harmony among workers and resolves grievances.
• Prepares composite reports from individual reports of subordinates
• Adjusts errors and complaints
• Other duties may be assigned.
Operations - 60%
• Monitors sales, cash management, inventory control and store merchandising and appearance.
• Insures that the store opens & closes and is properly staffed at all times.
• Monitors sales, production and donations performance weekly and monthly, and provides monthly reviews to all retail associates.
• Maintains a positive environment that is cohesive to achieve sales goals set.
• Assists in interviewing job applicants, complies with all company hiring policies and assists store manager with the hiring of team members.
• Plans, organizes and directs the activities of team members.
• Provides a clean, fun and safe environment for their employees and customers.
• Orders inventory, conducts inventory audits and manages inventory shrinkage.
• Merchandizes and maintains retail showroom floor.
• Maintains store cleanliness on a daily bases.
• Maintains personal level of sales performance consistent with corporate guidelines.
• Provides maximum level of customer service to ensure repeat sales.
• Ensures all customers are greeted in timely fashion based upon company guidelines.
• Proactively addresses and follows up with all sales concerns and customer service issues.
• Investigates and handles customer complaints quickly, efficiently, and courteously.
• Maintains effective communication with other retail leadership staff and support staff.
Staff Management - 40%
• Assists Store Manager in staffing all open positions at the store with quality and productive employees.
• Assists in ensuring all new employees are oriented and trained on all required work processes, procedures, and on expected standards of performance.
• Assists team members in goal setting and skills development.
• Provides feedback on performance, attendance and conduct concerns, and administers performance discussions as needed.
• Provides work leadership on assigned shifts.
• Provides performance related feedback on team members to the Store Manager, Assistant Store Manager, & Regional Director.
• Works closely with staff to remove significant work barriers.
• Oversees the maintenance and confidentiality of staff personnel records in accordance with Federal, State, and Local requirements.
• Manages staff in accordance with Goodwill’s 5 Basic Principles, Federal, State, and Local laws insuring the workplace is free from discrimination and harassment.
• Manages the overall store operations in the absence of the Assistant Store Manager and Store Manager.
Career Derailers
1. Inability to effectively build effective working relationships with Goodwill employees and leaders.
2. Inability to learn the store operational procedures, etc.
3. Inability to train and develop a productive store staff.
4. Inability to adhere to Goodwill’s mission and basic principles.
Additional Position Information
1. What are the major objectives to be accomplished by the person in this job?
• Ability to learn and perform the required store management functions
• Develop a productive team
• Build effective relationships with management team and staff
2. What are the most frequent and most essential work activities in this job?
• Daily production, staff utilization and maintaining store quality standards
• Staff management….ensure teams are focusing on the right activities to drive achievement of store goals.
• Communication with store manager and customers
3. What people and how many are managed by the person in this job?
• 15–50 full-time and part-time employees
4. What behavioral traits, attitudes and skills are required?
• Building Strategic Working Relationships
• Decision Making
• Customer Focus
• Initiating Action
• Planning and Organizing
• Continuous Learning
5. Describe the leadership style used to manage the individual in this position?
The Store Manager’s management style is entrepreneurial, results oriented. The Team Leader will have a direct approach to dealing with conflict and problem solving as well as high expectations for self direction, motivation, and results.
6. Describe how this person would fail in the position should they not demonstrate the ability to:
• Failure to meet established and agreed upon goals
• Failure to communicate to management team on store goal progress, performance barriers and departmental concerns which impede the achievement of goals
• Failure to manage others in department with accountability for their work performance
• Failure to provide customers quality and timely service
7. How will the person in this position be evaluated?
The Team Leader will be evaluated on the store goals established with/by their Manager and how he/she accomplishes his/her those goals in alignment with Goodwill’s 5 Basic Principles:
Respect for people - We strive to treat everyone in a respectful manner.
Customer satisfaction - We strive to exceed the expectations customers, donors, and users of our services have of us.
Informed decision-making - We gather useful information and, to the extent possible, make decisions based on facts.
Continuous improvement - We continuously seek better ways to do our work and accomplish our mission.
Good stewardship - We are responsible stewards of all our resources
8. What are the toughest parts of this job on a day-to-day basis?
• Training, developing and retaining a productive hourly workforce
• Achieving daily production/sales goals
• Multi-tasking
• Effectively monitoring and managing merchandising and inventory
Benefits and Pay Summary
Pay Range: $10.00 - $11.00 per hour (depends on location you’ve applied for)
The following are the basic benefits programs in which full-time employees may participate:
• Comprehensive health plan coverage including
• Continuing education & leadership development
• Comprehensive health plan
• Vacation and sick leave
• Life, Dental & Vision
• Nationally recognized preventive health & wellness program
• Section 125 pre-tax health spending account, dependent care spending account and premiums
• Retirement plan with generous
Required Experience:
Qualifications
• 6 Months of leadership experience
• Minimum 1 year of warehouse or service related industry experience
• Microsoft Office products and internet navigation proficiency
• Solid communication verbal and written skills
• Committed to continuous improvement
• Strong relationship management abilities
• Results-orientated and driven to achieve goals
Required Education:
Education
• High school diploma or GED (associate’s preferred)
Compensation:
Benefits and Pay Summary
Pay Range: $10.00 - $11.00 per hour (depends on location you’ve applied for)

The following are the basic benefits programs in which full-time employees may participate:
• Comprehensive health plan coverage including
• Continuing education & leadership development
• Comprehensive health plan
• Vacation and sick leave
• Life, Dental & Vision
• Nationally recognized preventive health & wellness program
• Section 125 pre-tax health spending account, dependent care spending account and premiums
• Retirement plan with generous match
Additional Comments:
Goodwill Industries of Central Indiana, Inc. is an Equal Employment Opportunity employer.

Goodwill of Central Indiana - 22 months ago - save job