Donor Tech Lead - Denver
Bonfils Blood Center - Denver, CO

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Under general direction, serves as Team Lead at Community Donor Center or Community Blood Drive Operations collection site. Registers, interviews, screens and selects potential donors. Performs sample and phlebotomy collection procedures performed at collection site. Provides donor care and conducts equipment quality control while delivering excellent customer service and adhering to company standards.

Team Leads reporting to Community Blood Drive Operations will load, unload and set up equipment at collection and may drive Bonfils vans, shuttles or buses. Team Lead – Flex may report at a variety of locations in the metro area. Team Leads, regardless of report location, may mentor new CDO employees and/or new Team Leads. Employee may drive for company business and must possess a valid Colorado driver’s license, personal automobile liability insurance as applicable, as well as meet Bonfils’ internal driving policies and insurability guidelines.

Position Responsibilities:

1. Greets, registers, screens and performs vital signs on prospective donors/patients.

1.1. Greets donors/patients when presenting to the CDC/collection site.

1.2. Registers donors and instructs donor on completion of the Blood Donation Record (BDR).

1.3. Accurately interviews, screens and ensures donor confidentiality, and records donor "Medical History" including thorough examination of the BDR.

1.4. Accurately performs, evaluates and records hematocrit/hemoglobin test, temperature, blood pressure, and pulse.

1.5. Obtains informed consent.

1.6. Inspects and records donor arms for injections marks.

1.7. Approves/defers and records donor eligibility and consults with Supervisor and/or Technical Support Staff when SOP does not specifically address eligibility.

1.8. Ensures donor confidentiality.

2. Performs all aspects of phlebotomy and whole blood and sample collection procedures. (For apheresis CDC, lead is responsible for all aspects of apheresis.)

2.1. Greets donors/patients and verifies that donor and BDR correspond at phlebotomy station.

2.2. Performs and records venipuncture and collection of whole blood (allogeneic and therapeutic) and test samples.

2.3. Performs, ensures and verifies correct labeling of Blood Donation Record, sample tubes, and collection sets with DINs.

2.4. Solves "Special Situations" that occur during procedures.

2.5. Dresses donation site and informs donor of post donation instructions.

3. Recognizes and implements appropriate intervention for donor/patient reactions.

3.1. Evaluates donors for potential reactions and implements interventions to prevent such.

3.2. Recognizes impending and/or actual reactions and provides intervention.

3.3. Informs donor/patient of post-reaction care.

3.4. Records donor reaction and intervention on BDR or Donor Patient Reaction/Allergic Response /Injury Form as appropriate.

4. Assist Supervisor with designated aspects of location supervision.

4.1. Ensures compliance with technical and regulatory agency standards.

4.2. Assigns staff duties and projects, depending on work load.

4.3. Communicate staff tardies and unscheduled absences to Supervisor.

4.4. Assists the Supervisor in keeping ongoing records of employee performance and addressing employee issues/taking corrective action in an appropriate, confidential manner.

4.5. Ensures work performed by staff is complete and accurate.

4.6. Ensures documents needed for operations are within compliance.

5. Ensures quality control on equipment is performed and corrective action taken.

5.1. Performs on-site supervisory review of Quality Control records.

5.2. Ensures that equipment QC is performed and recorded per Standard Operating Procedure.

5.3. Ensures that corrective action is initiated/implemented and recorded when equipment is out of compliance or discrepancies are identified.

6. Ensures proper handling of blood products for storage and transport.

6.1. Inspects DIN on collection set, record(s), and sample tubes for accuracy and completeness.

6.2. Heat seals tubing of collection sets.

6.3. Stores, packs and transports product collections and sample tubes.

7. Responsible for donor retention per agency customer care

7.1. Provides service which exceeds customers’ expectation.

7.2. Treats donor cordially, courteously and with respect when answering questions and handling difficult situations.

7.3. Thanks and encourages each donor to donate again.

This is a full time position with full benefits. The hours vary between 6:00am to 9:00pm Sunday through Thursday. Starting pay is $15.16 to $18.02 per hour depending on experience.

Education:


High School diploma or equivalent required

Related education and experience preferred: Licensed Practical Nurse, Paramedic, Medical Licensed Technician, or degree in Health Sciences

Experience:

One year related medical experience required

Donor and/or Dialysis technician experience preferred

Three to five years of supervisory or training experience preferred

Knowledge, Skills and Abilities

Attention to detail

Knowledge of Medical Terminology preferred

Knowledge of Community Donor Operations is required

Interpersonal skills to interact effectively with internal and external customers

Must be able to achieve and maintain current Cardiopulmonary Resuscitation certification

Must be able to perform donor care and intervention

Ability to read, write and speak fluent English

Ability to lift 50 pounds repeatedly

Must be able to enter data into the computer

May require current driver's license and insurability

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. We participate in the SSA/DHS E-Verify program. To read employee rights and responsibilities under the family and medical leave act, go to www.dol.gov/esa/whd/regs/compliance/posters/fmlaen.pdf

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