Floor Supervisor Summary:|
Under the direction of the Pit Manager, the Table Games Floor Person assists in the overall supervision of Table Games in a Pit or Pit Section. The Table Games Floor Person greets customers at the tables when accepting player club cards for tracking and acts as the arbiter for resolving customer complaints.
Enforces all table game policies and procedures while insuring excellent guest service.
Assists in monitoring game activity and player activity through the course of the shift.
Opens or closes games in a Pit.
Assists in deciding when to increase or decrease betting limits on any table game.
Assists and notifies Pit Manager of any disciplinary actions to be issued with a table game employee.
Acts as the intermediary arbiter settling customer disputes over rulings arising with table games.
Under the approval of the Pit Manager, has authority to decide the fate of any player who violates any code of conduct during a game.
Performs all computer functions necessary for the smooth operation of the department.
Ensures the card inventory for the Pit and games is accurate.
Communicates all necessary Title 31 documentation generated during a shift to the Pit Manager.
Makes sure all forms are completed accurately.
Applies knowledge of dealing procedures including house rules so as to preserve the security and integrity of games.
Fills out and authorizes markers and completes Pit marker log only if directed by the Pit Manager.
Maintains chip trays at tables in keeping with play.
Notifies Pit Manager and Surveillance of any irregularities noticed.
Answers questions or inquires from patrons.
Able to work all shifts.
Must be able to stand at a work station for extended period of time.
This position is not limited to those duties listed in the job description. Duties and responsibilities can be changed, expanded, reduced or deleted to meet business needs of the company.
Supervisory Responsibilities: This position does not have supervisory responsibilities other than overseeing the technical aspects of the card games.
Job Requirements : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Must possess good organizational skills. Must be able to interact with management, co-workers, and guests in a professional and courteous manner. High school diploma or general education degree (GED); college degree a plus.
Pit Manager Summary:
Directs activities of dealers and supervisors engaged in providing services to guests and in maintaining facilities and equipment of table games by performing the following duties personally or through subordinate supervisors. Essential Duties and Responsibilities include the following. Other duties may be assigned.
Inspects pit areas to ensure equipment is operative and observes employees and guests to assure that guest service levels are being maintained.
Monitors equipment to assure that tables are in good repair, and that gaming devices meet or exceed standards.
Fills in for Shift Manager when Shift Manager is off Duty such as days off, vacation, etc.
Reports and communicates with Shift Manager then Table Games Director.
Supervisory Responsibilities Manages up to10 subordinate Floor Supervisors who supervise up to 70 dealers and pit clerks in the Table Games Department. Is responsible for the overall direction, coordination, and evaluation of the pit, including game spread and limits. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Filling out performance reviews; disciplines and commends employees; addressing complaints and resolving problems, addresses employee attendance issues. More importantly reports all issues involved in Shift to Shift Manager.
Competencies To perform the job successfully, an individual should demonstrate the following competencies:
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics; and follows up..
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services. Continually works to improve supervisory skills.
Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; Builds a diverse workforce.
Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Gaming Requirements-Interprets, follows, and implements TICS/MICS guidelines.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience Bachelor's degree (B. A.) from four-year college or university; or one to two years' related experience and/or training; or equivalent combination of education and experience.
Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Mathematical Skills Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills To perform this job successfully, an individual should have knowledge of Player Tracking Database software. Some knowledge of Windows, ACSC, and entering shift figures in excel form (some training can be done at this level.) Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand. The employee is frequently required to talk or hear. The employee is occasionally required to walk; sit and use hands to finger, handle, or feel. The employee must occasionally lift and/or move up to 25 pounds.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
CasinoCareers.com - 9 months ago