E-Commerce Project Specialist
National Industries for the Blind - Alexandria, VA

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Job Description

: NIB Team: E-Commerce and Distribution Programs

There's always more information out there, and often, the information that matters most is what's nearest to you. The E-Commerce and Distribution team is made up of E-Commerce Customer Care and Website Operations. We are a team of experts that provide direction and solutions to our associated agencies and commercial clients. We are a critical player in managing the sales pipeline and with every product change and new feature we are ready to provide information and direction.

NIB Team Member Role: E-Commerce Project Specialist

As an E-Commerce Project Specialist, you will serve as central individual for the in-house, day-to-day operation of the e-commerce program and works at both the strategic and operational levels. Responsible for the content management for the AbilityOne.com web electronic catalog to include sub-catalogs for GSA and other government partners; AbilityOne DVD contracts and other BPA and programs; developing reports and providing analysis this function will assist in providing data used to manage the supply chain and to ensure customer satisfaction in utilizing the AbilityOne e-commerce channel. Also coordinates the day to day communication and information exchanges involving the contract requirements and actual operation of the e-commerce program.

Job Requirements

: Specific Duties and Responsibilities: *
  • Works with the e-commerce suppliers and NIB Associated Agencies and NISH CRPs to acquire information related to the movement of NIB products sold through the e-commerce program. *
  • Responsible for extracting, analyzing and presenting data into reports and performing initial conclusions, observations, and recommendations to NIB management. *
  • Develops and provides sales and other standard reports to management on a daily, weekly, and monthly schedule that accurately details the results achieved against contracted requirements and identifies trends and issues that require attention. *
  • Coordinates with other NIB departments, NISH CRPs and Headquarters to obtain pricing and product data required for the e-commerce programs. *
  • Works with customer service supervisor to address issues such as special pricing requests, complaints, and delivery inquires, allocation and inventory status. *
  • Assists in developing and maintaining inventory requirements with the contractor(s) and Associated Agencies to ensure delivery performance requirements are met. *
  • Responsible for e-commerce catalog maintenance and correcting issues related to product delivery shortages, product quality issues, and price discrepancies. Including NPA, VA, Abilityone.com, and other websites as requested. *
  • Coordinates with the marketing team on issues related to the performance of the site and customer feedback received. *
  • Responsible for data accuracy of e-commerce portion of data warehouse coordinates with New Business Development and Pricing team on additions/deletions/updates of products to ensure accuracy of pricing, packaging and shipping data. *
  • Responsible for developing and distributing quarterly price lists to government partners including GSA, DLA, VA, Army and BSCs. *
  • Works with the E-commerce Order Administrator and monitors open orders within the E-Commerce Program from the government contract partner organizations: GSA Advantage, GSA Regions, TSA, Army BPA, VA BPA; determining which are delinquent versus their contract fulfillment and closure requirements. *
  • Assist in making changes to the NYSPSP websites’ such as descriptions, prices, etc. *
  • Update and maintain Oracle database in support of the NYSPSP program. *
  • Provide daily, weekly, and other periodic files/lists of orders sent to the fulfillment partners to confirm receipt and timely processing of those orders to proactively reduce orders that reach delinquent status. *
  • Maintain cooperative, positive relationships with Government contract providers, all fulfillment partners, and all internal NIB departments and teams to maximize results in working with all in fulfillment of the position objectives. *
  • Review questionable invoices from associated agencies provided by NIB Accounting and determine answers so NIB Accounting can pay the invoices and then close the orders in FEDPAY, removing them from Delinquent status. *
  • Advise Government contract partner organizations of delinquent orders that have been closed as soon as possible to minimize the negative effect of delinquencies to these organizations. *
  • Research any orders that should be cancelled, determining the reasons to be reported back to the Government contract partners. Include research to obtain Committee notices that affect the order cancellations. *
  • Maintain and update GSA Regions 2 and 7 Sale Order Modifications. *
  • Monitor GSA High Priority, Routine Priority and 1611 Orders

Minimum qualifications: *
  • A bachelor’s degree required from an accredited university or college; preference for business administration, information technology, or marketing. *
  • 1-3 years of experience in e-commerce related projects and initiatives. *
  • A background in electronic commerce and related applications. *
  • Exceptional experiences with BI software with the ability to create scripts as required and modify existing scripts to obtain needed reports. *
  • Experience with Microsoft Excel and Access and the ability to develop databases and create macro routines. *
  • Exceptional analytic skills, project management skills, and communication skills (oral and written) essential. *
  • Experience with Oracle 12i software a plus. *
  • Experience in developing and managing strategic business relationships with a variety of partners is a plus.

Travel *
  • May require some travel.

This job description does not imply that these are the only duties to be performed. The incumbent in this position will perform such other tasks as may be required for the effective operation of the Division/Department upon request by his/her supervisor.

Incorporated as a 501C3 not-for-profit organization, National Industries for the Blind (NIB) enhances the opportunities for economic and personal independence of persons who are blind, primarily through creating, sustaining and improving employment. NIB operates under the Javits-Wagner-O'Day (JWOD) Act, a mandatory federal purchasing program, enabling people who are blind to work and provide products and services to federal and commercial customers.

By harnessing the demand and purchasing power of the federal government, NIB and its associated agencies supply federal markets with a selection of more than 3,000 quality products and services under the trade name SKILCRAFT®— manufactured and provided by people who are blind at more than 80 associated agencies, across the nation.

BENEFITS

NIB has an excellent benefit plan which includes major medical, dental, life, short and long term disability, pension, 403b, flexible work schedule for some positions, metro access, workout facility access and a generous vacation/sick plan.

If you are interested in working for an organization that is making a difference, please send your resume

NIB is an equal opportunity employer. Those who are blind are encouraged to apply. For more information about NIB and what we do, please visit our website at www.nib.org.

EOE M/F/D/V

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