Allscripts delivers the insights that healthcare providers require to generate world-class outcomes. The company’s Electronic Health Record, practice management and other clinical, revenue cycle, connectivity and information solutions create a Connected Community of Health™ for physicians, hospitals and post-acute organizations.
We are currently recruiting to fill an opening at the Brown and Toland Help Desk as a Help Desk Technician.
Customer Service skills are a requirement, as well as basic to advanced computer troubleshooting skills. A Help Desk technician is the face of the Information Solutions department at PIH and is required to perform at a high level, as well as being held to measurable metrics of First Call Resolution, Abandonment Rate, and Average Call Length. Quick thinking, and the ability to work within a team environment is also necessary and a requirement. Troubleshooting several different applications, hardware issues and general technology issues that users may face while operating a computer and other medical equipment.
Required Education and Experience:
Excellent Customer Service; Ability to use common sense and think quickly when addressing customer issues; Basic to advanced desktop and network trouble shooting; Punctuality; Ability to learn and absorb at a high rate of speed; Ability to be a self starter and take initiative; Strong computer awareness and typing skills. Experience supporting clinical applications in medical office environment is preferered.
At Allscripts, our greatest strength comes from bringing together talented people with diverse perspectives to support the technology needs of 180,000 physicians, 1,500 hospitals and 10,000 post-acute organizations across the globe. Allscripts offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, flexible spending account, company paid life insurance and 401(k) with company match.
Allscripts - 14 months ago
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