Primary Job Responsibilities:
Provides support for NextGen EHR/ICS and related systems
Participates in on-call rotation
Provides back-fill support for other Physician Systems team members
Participates in selected EHR system deployments as assigned
Adopts all standard processes and documentation responsibilities relative to issue management, change management, testing, training, deployment, optimization and documentation
Responds to customer issues and change requests with a high degree of success according to established service levels and/or expectations
Actively participates in knowledge-sharing and cross-training
Interacts with system vendor support personnel and other AHS IT departments to resolve customer issues and requests
Participates in system deployment, testing, optimization and training activities
Completes provider build activities
Develops training, deployment, optimization and upgrade documentation
Participates in all system upgrades, fixes, and enhancements
Provides and conducts, as needed, internal team education sessions
Travels to customer sites, as needed, to provide IT-related NextGen application support and training and optimization. Travel can be 50%-100% and can be local and out of state.
Participates in IT build activities for new clinics/providers added to existing practices.
Will need to be NextGen EHR certified within 6 months of employment. *
Minimum 5 years of healthcare IT preferred
Clinical expertise in an ambulatory setting preferred
5+ years of experience working in a clinical ambulatory setting with an EHR or 5+ years of EHR implementation experience required.
EHR NextGen experience preferred
NextGen EHR certification preferred
High school diploma or equivalent required. Undergraduate degree preferred
Ability to engage in 50%-100% travel, local and out of state.
Ability to communicate effectively.
AHS Information Services
Staff / Associate
High School Diploma / GED
Yes, 75 % of the Time
Dec 21, 2012, 10:51:20 AM
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