EHR Manager, EPIC Beacon, - Nashville
Corporate Main Campus - Nashville, TN

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The Epic National Team is responsible for the development and implementation of HCA's Electronic Health Record (EHR) program leveraging the Epic platform. Compliance and achievement of Meaningful Use under the Health Information Technology for Economic and Clinical Health (HITECH) Act is key component within the EHR program. The Epic Beacon Manager is responsible for successful implementation of Epic's oncology applications. The position requires a strong knowledge of clinical hospital operations and a general understanding and appreciation HITECH regulations and Meaningful Use requirements. This position also requires a comprehensive understanding of oncology clinical workflows as well as oncology information technology.

The Beacon Manager has primary responsibility for the Epic Beacon application and will manage all issues that arise for workflow and application areas. This role requires deep knowledge and understanding of hospital oncology policies, procedures, and processes. He/she leads teams and hospital staff through workflow analysis, workflow design decisions, action planning, system configuration, system testing, training, system readiness, and go-live activities. He/she facilitates work across interdisciplinary workgroups to accomplish goals as directed. In collaboration with project leadership, HCA business owners, division leadership, facility leadership, and Epic, the Beacon Manager will help facilitate and make oncology decisions that impact the implementing facilities as well our enterprise wide EHR model and best practices.. The Beacon Manager must have the ability to manage challenging and wide-reaching decisions, address unique problems, and balance the interests of all appropriate stakeholders across the enterprise

Candidates must have strong organizational, leadership, analytical, and follow-through skills. Further, candidates must have excellent written and oral communication and negotiation skills that foster strong working relationships across a large team and group of stakeholders. The Beacon Manager must actively and proactively communicate with Epic, HCA Epic Core Team, CSG, IT&S, Parallon, Division, and facility leadership and SMEs to understand and address decisions, issues, and questions and to complete project deliverables.

The Beacon Manager will work closely with the Epic vendor team, HCA leadership, Division leadership, facility leadership, CSG, Parallon, and IT&S to collaborate, design, implement, and maintain the Epic Beacon application. This position is critical in developing effective oncology and oncology workflow solutions in order to achieve operational and electronic health record goals. This role requires knowledge of all oncology processes as well as understanding how oncology workflows interact with other users, processes, and departments in the hospital. This individual should also be well-versed in hospital policies related to oncology order sets, protocols, and Joint Commission requirements.

The Beacon Manager is responsible for the day-to-day management of a team within the Epic organization. This includes ensuring that the functional area develops and delivers its products and services effectively, follows processes and standards, builds and manages relationships with key stakeholders, and plans and allocates resources to meet area goals. Further the manager of the Beacon team must recruit and develop the team to ensure the collective team is equipped to deliver on all project deliverables and expectations.

The successful candidate:
Must have experience leading and developing staff.

A demonstrated record of supporting an enterprise-wide, multi-site application with a user base numbered in the thousands, evidenced by participation in software projects from inception through delivery and subsequent releases.

Significant experience in an environment with responsibility for both project work and operational support is required.

Exercises judgment in selecting and/ or adapting methods and techniques for achieving optimal implementation solutions.

Possesses the ability and is required to make decisions which may deviate from current established policy due to new circumstances and/or situations

Has the skills to drive the development of new/future policies and procedures.

Maintains Epic training/certification in assigned application module.

Communicates project status with team, department representatives, and project leadership; provides formal status reporting on a periodic basis to project and other leadership as requested.

Leads application analysis, design, build, and validation sessions within assigned area (may include advanced design and workflow re-design)

Participates and leads in other key implementation project activities and meetings as assigned.

Manages and facilitates meetings as assigned.

In collaboration with project leadership, HCA business owners, division leadership, facility leadership, and Epic, facilitates and makes decisions that impact a given operational area(s) for HCA's initial Epic facilities and sets the foundation for an enterprise-wide Epic deployment.

Understands, manages, and communicates project impact on the initial Epic sites, enterprise EHR efforts, as well as people, technologies, processes, budgets, and timelines.

Manages challenging and wide-reaching decisions, addresses unique problems, and balances the interests of all appropriate stakeholders.

Drives decision making for application and service-specific decisions pertaining to processes, implementation, and design while working in collaboration with all appropriate stakeholders.

Participates in various testing cycles (functional, unit, integrated, parallel, end-to-end, regression testing and user acceptance testing).

Documents testing results, following established guidelines for system change control.

Tracks, updates, and resolves implementation issues.

Collaborates with the Education Team in the design and development of role-based training programs to support the workflows to be implemented.

Evaluates end-users on proper use of the application and supports end-users on-site during go-live events.

Maintains system documentation to enable ongoing support of the system.

Identifies potential system enhancement needs.

Analyzes current-state workflows to understand requirements.

Designs and documents future-state workflows consistent with clinical best practices and system functionality.

Designs report formats in collaboration with clinical department users and Clinical Reporting Team members.

Assembles and manages a capable team, establishing strong working relationships, demonstrated ability to deliver business solutions, and productive collaboration with project teams, other HCA teams and our business partners

Conducts performance reviews, career development, and coaching activities.

Participates in: building functional core competency and disciplines to support the needs of the business; staff identification and recruiting processes within the functional area; resource planning with area leaders; planning for strategic resource needs and developing staff to meet those needs

Coordinates activities of multiple projects; monitors the progress of assigned projects and oversees the activities of assigned Project Leads.

Forecasts costs, equipment and personnel needs for projects and programs as required and as are related to Epic operations

Responsible for meeting development deadlines, with deliverables which are on-time and on-budget.

Ensures that delivered products are developed consistent with Company and industry standards.


College degree required.

Graduate degree preferred.

Licensed clinician preferred (e.g. RN, Licensed Pharmacist, Radiology Technician, etc.).

Epic Beacon Certification required (must have current certification or must attend training and become certified).

Requires 3 - 7 years relevant work experience

Requires 1 - 3 years management experience.

Inpatient clinical work experience required.

Experience in implementing and maintaining Oncology technology preferred.

Ability to independently define and execute tactics and plans to meet project goals and objectives.

Ability to participate in the definition, planning, and communication of future strategies to effectively implement Epic at our Initial Sites as well as across the enterprise.

Ability to communicate clearly and effectively, especially under pressure.

Excellent oral and written communication skills required. Demonstrated presentation/public speaking skills and experience required.

Ability to manage formal and informal leadership responsibilities, which includes direct reports as well as critical project stakeholders.

Possesses strong organizational and presentation skills.

Definitive analytical ability. Problem-solving is a required core competency. Analyzes the components of the process, including distinctive characteristics, constraints, limitations, requirements, and risks. Ability to identify critical issues with ease.

A comfort, or even preference, for an environment of discovery and uncertainty. Treats change and new situations as opportunities for learning or growth. Focuses on the beneficial aspects of change and speaks positively about the change to others. Tries to understand changes in work tasks, situations, and environment as well as the logic or basis for change.

Possesses highly-developed interpersonal skills necessary to work in a high profile and fast-paced team environment. Partners with colleagues to achieve shared results, outcomes, or goals.

Networks with senior internal and external contacts in area of expertise. Frequent inter-organizational and outside customer contacts. Represents the organization on projects and may perform project leadership.

Displays strong facilitation and negotiation skills. Has experience as a leader and can effectively manage a team

Strong organizational and problem-solving skills.

Travel required up to 60%

Typical work days and hours can vary depending on workload, schedules, and project deliverables.

This position is located in Nashville, Tennessee; generous relocation assistance is provided.

HCA Inc - 2 years ago - save job