Education/Student Loan Collectors
EOS CCA 42 reviews - Rochester, NY

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Job Description:
EOS CCA is a nationally recognized collection agency
with exciting opportunities designed for career minded
individuals. EOS CCA is currently hiring collection
specialists for our Education Student Loan call center
which handles defaulted student loans for the US
Department of Education. Collections Specialists working
on this contract fall under the Federal Government
Service Contract Act (SCA). Under the SCA, employees are
entitled to receive an appropriate wage determination
rate and fringe benefits for this position. Compensation
is set by the contract scope of work $14.82/hr (New
York) along with an additional fringe benefit rate of
$3.71 per hour worked (not to exceed 40 hours per week).
EOS CCA employees are eligible for Medical and Dental
insurance as well as Short/Long Term Disability, Life
Insurance and 401K based on length of employment.
Employees are provided an initial one week paid
training. In addition they will attend monthly training
seminars to assist with their overall development as a
Collections Specialist.

Job Requirements:
  • Making outbound calls/Fielding inbound calls
  • Negotiating repayment or administrative resolution
of borrower account
  • Updating consumers account information
  • Clearly documenting call results
  • Leaving messages for borrowers to call the office
  • Using Internet tools to find consumers contact
information (Skip tracing)
  • Exceed minimum performance requirements
  • Adhering to strict security policies and procedures
(Federal and Agency Laws)

Skills Required:
  • Must have excellent verbal and written communication
skills
  • Must carry themselves professionally and maintain a
positive attitude at all times Basic computer
knowledge
  • Good negotiations skills
  • Ability to work well under pressure in a team
environment
  • Ability to adapt to change
  • Work in a fast pace environment
  • Clear security background check – must have no
defaulted student loans.
EOS CCA is committed to providing a drug free work place
and all Applicants will be required to submit to a post
offer pre-employment screen . All qualified applicants
will receive consideration for employment without regard
to race, color, religion, sex or national origin.
EOE
Req. Code : 5
Division/Department : New York
Shift/Hours : Rotating
Skills : Accounting - > Collections

About this company
42 reviews