Education Consultant / Call Center Customer Service Representative
Xerox Services - Westminster, CO

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Title: Education Consultant / Call Center Customer Service Representative
Location: United States-Colorado-Westminster
Job Number: 13003065
Xerox Corporation is a $22 billion leading global enterprise for business process and document management. Through its broad portfolio of technology and services, Xerox provides the essential back-office support that clears the way for clients to focus on what they do best: their real business. Headquartered in Norwalk, Conn., Xerox provides leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox also offers extensive business process outsourcing and IT outsourcing services, including data processing, HR benefits management, finance support, and customer relationship management services for commercial and government organizations worldwide.

If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.

Do you enjoy working in a fast-paced environment providing top-notch customer service? Do you have experience working in a call center or other customer service environment? Then Education Sales Management wants you! ESM is seeking a confident, honest, personable individual for their Education Consultant / Call Center Customer Service Representative role to provide help to students navigating through admissions at educational institutions all across the country.

ESM began in 1995 as the admissions branch for Sylvan Learning Center. Since our early role as an admissions branch, we have proudly extended our services to provide educational institution solutions through the entirety of the student life cycle, all the way from admissions to post-graduation. Today, ESM is the largest education-only contact center in the country!

Job Responsibilities:
The primary focus of the Education Consultant / Customer Service Call Center Representative is to mediate inbound telephone calls and online admissions questions between the prospective students and educational institutions. Other job responsibilities and duties include:

  • Mastering ESM’s Education Consultant / Call Center protocol
  • Providing information to students about admissions processes or requirements via phone or internet
  • Setting admissions appointments for students
  • Navigating through ESM’s Customer Relations Management (CRM) and automated phone system
  • Updating student inquiry progression on ESM databases
This position will physically be located in our Westminster office and will provide a competitive hourly salary. All full-time employees are eligible for a benefits package, including medical, dental, vision and 401(k) plan.

Xerox Business Services, LLC is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox Business Services, LLC may request such accommodation(s) by calling 1-866-419-2226 or by sending an e-mail

Virtual/work from home? No

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