Educational Loan Specialist - Student Loan Servicing Experience a Plus!
Ashford University - Denver, CO

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Imagine what you could do here. Every day is a new challenge, and you're continually looking for ways to help our team get better at what we do, in the most efficient way possible. A team player at heart, you collaborate with our departments, advocate best practices and roll up your sleeves to pitch in when it's all hands on deck. You move fast while keeping your attention to detail, and you tap into your problem-solving skills to support the company objectives.
Position Summary:

The Educational Loan Specialist position is a full-time employment opportunity. This position is responsible for coordinating all aspects of the institution’s default management plan. Additionally will work in collaboration with the institutions lenders, guarantors and student borrowers to ensure the University maintains a cohort default rate that is in compliance with federal standards.

Essential Job Duties:

• Locate delinquent student borrowers via skip tracing techniques including social media tools (Facebook, Instagram, Pinterist, Google, Yahoo, etc.)
• Counsel, motivate and persuade students to take immediate action to resolve student loan account delinquencies via mail outreach and telephone.
• Communicate FFELP and FDSL repayment requirements, policies and assistance options to student borrowers.
• Understand and explain the terms, conditions, and qualifications for school, economic hardship, unemployment, and military deferments, and their impacts on interest accruals related to subsidized and unsubsidized loans.
• Understand and explain forbearance options.
• Understand and explain repayment options including standard repayment, graduated repayment, extended repayment, income based, income contingent, income sensitive and pay as you earn repayment plans.
• Be able to provide assistance and recommendations to student borrowers related to be choices for repayment among deferments, forbearance, and repayment options.
• Assist delinquent student borrowers in understanding and selecting the best repayment assistance options for their financial situation.
• Facilitate three way communications between student borrowers, education loan servicers, and Ashford University, to resolve account delinquencies.
• Guide student loan borrowers to complete appropriate forms to resolve delinquencies, and follow up as needed to ensure forms are returned and processed.
• Know and be able to effectively utilize various systems to research student loan delinquency and demographic information including CampusVue, NSLDS, COD, OneLook, and various student loan servicing inquiry systems.
• Be able to analyze demographic contact information from various sources, and determine best approach for locating student borrowers.
• Determine effective email, postal mail, special mail, and phone outreach campaigns to achieve default resolutions with student borrower populations.
• Provide financial literacy counseling to first time, and continuing student borrowers.
• Contact student borrowers during grace period to work with them to establish repayment schedules and get assistance before delinquency occurs.
• Guide students in default status who are attempting to return to school with techniques and requirements necessary to regain Title IV eligibility.
• Conduct comprehensive exit counseling sessions with student borrowers.
• Work closely with the campus and on-line divisions of the Financial Aid management team and the trainers in assisting students with default prevention initiatives.

Additional Job Duties (include but are not limited to):

• Work closely with Collections and any other independent third party to determine
students entering repayment during a fiscal year who may be included in the cohort rate
• Analyze student loan borrowers to determine factors that play a significant role in
ensuring successful repayments.
• Develop information on the consequence of withdrawing from school, options for
students who have difficulty with payments and loan consolidations.
• Manage pre-claim assistance efforts such as phone and letter campaigns.
• Perform statistical analysis for internal and external reporting.
• Track and maintain a reasonable institutional cohort default rate.
• Perform other duties as assigned.

Core Competencies:

• Commitment to Mission: Aligns with the Core Values of Integrity, Ethics, and Service through behaviors that demonstrate a positive commitment to the customer and the organization.
• Communication: Aligns with the Core Values of Service through oral and written communication skills and internal/external relationships.
• Service: Encompasses the company’s core values of service; including service to the organization, customer community.
• Personal Planning: Aligns with personal accountability and responsibility.

Minimum Requirements:

• Provide excellent customer service skills to student and alumni borrowers
• Previous experience with Title IV Student Aid Programs or student loans
• Knowledge of federal student financial aid programs and regulations
• Proficient computer skills: Microsoft Word, Excel, Outlook and PowerPoint
• Ability analyze data from various sources and make sound decisions
• Maintain a working knowledge of Federal, State, and Institutional policies governing Title IV student aid programs.
• Excellent verbal and written communication skills

Preferred Qualifications:

• Knowledge of federal financial aid programs and regulatory compliance
• Excellent time management skills
• Ability to work independently
• Effective problem solving skills
• Call center customer service experience
• Experience in a Financial Aid office, business office, lender, guarantor or servicer.


• Bachelor’s Degree preferred in business, Finance or Accounting.


Education Requirements:

If a degree is required for the position, completed degrees must be conferred by a regionally accredited or approved nationally accredited institution. All candidates must provide proof of education (official transcripts) upon request.

Physical Requirements:

Physical Demands: While performing the duties of the job, the employee is regularly required to use hands and arms and talk or hear. The employee requires dexterity in using telephone, computer keyboard, mouse and calculator while seated at a desk. The employee is frequently required to stand, walk and sit. The employee may frequently move to interact with fellow employees and/or clients. Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.

Communication Skills: While performing Duties of the job, the employee is required to read and comprehend instructions, correspondence and memos. The employee requires the ability to write effective and detailed correspondence and to effectively present information both in one-on-one and small group situations.

Mental Demands: While performing duties of this job, the employee is required to deal with stress associated with a fast-paced work environment and multiple priorities/tasks. The employee will be required to make judgment decisions and adapt to changing work situations, grasp and apply new ideas, communicate with various personalities at all levels and have the ability to apply common sense understanding to carry out detailed instructions.

Work Environment: While performing duties of this job, the employee is required to work in an office environment, and the noise level is usually moderate to loud .

Note : This opportunity of employment will require a completed pre-employment screening to be inclusive of, but not limited to: a criminal background investigation, verification of education credentials, verification of prior employment history, professional reference checks and public social media postings; with review prior to an offer of employment being extended. As an employer, we participate in E-Verify. To learn more please visit .

Notice to Prospective Employees

As required by the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (the “Clery Act”), prospective employees are entitled to request and receive a copy of Ashford University Annual Campus Security Report. The Report can be accessed at Campus Security & Fire Safety Report . The report includes certain campus safety policies and statistics on reportable crimes and incidents that occurred on campus, in certain off-campus buildings, and on public property immediately adjacent to campus or accessible from campus for three previous years. The policies include campus security policies, crime prevention, and alcohol and drug use, and sexual assault, among others. To obtain a paper copy of the report, please contact .

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