Electric-Customer Service Rep
Volcom - Irvine, CA

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Summary: Electric is looking for a motivated candidate to become a member of the customer service team.

**Please note that this position is based at our Irvine Distribution Center but will require travel to the HQ in San Clemente weekly**

Essential Duties and Responsibilities:

* Effectively manage customer service communication and provide prompt and immediate service to reps and retailers.
* Manage refusals and return authorization in a timely and efficient manner.

*Coordinate information with warehouse receiving team for RA processing.

* Field warranty related inquiries and RA returns

* Ensure the timely resolution of all order discrepancies, shortages, mis-shipments, and defective product returns.
* Maintain monthly and quarterly reporting package for management

*Well versed in key product knowledge.

Competencies:

* Customer Service – respond to all management & accounts and customers’ requests and needs.

* Able to identify and solve problems in a timely manner.

* Organization – responsible for maintaining all RA approvals on files.

* Strong attention to detail.

* Ability to prioritize and multi task

Qualifications:
* Working knowledge of the wholesale/retail industry.

* Excellent communication/listening skills and have experience in conflict resolution.
* Self-motivated and results oriented

* Strong attention to detail

* Maintain proper conduct with customers and accounts

* Eager to increase knowledge and efficient ways to better serve the customer service department

*Bilingual Spanish/English preferred

Electric is an Equal Opportunity Employer

Volcom - 23 months ago - save job
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Volcom says it's "youth against establishment," however, this establishment is firmly on the side of youth -- those...