Eligibility Specialist Trainee - Provisional Position
Olmsted County, MN - Rochester, MN

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High school diploma, G.E.D., or foreign education equivalent to a US Accredited High School Diploma and three (3) years of paid experience in a similar position as listed in the Examples of Work. Each year of post secondary training will substitute as one (1) year of paid experience.
Verbal and written literacy in one or more of the following languages is desirable:
Spanish, Cambodian, Hmong, Laotian, Vietnamese, Somali, Arabic.
Individuals required to use County vehicles and equipment must have a valid Minnesota driver’s license and be free of any major traffic violations for the last three (3) years.

Nature of Work:
Under direct supervision and guidance, develops knowledge and skills to perform all duties of the Financial Assistance Specialist position. As training is completed and competency reached, will increase independence in performing the following duties : determines client eligibility and credibility of information provided in client applications and interviews, interviews clients requesting application for public assistance, reviews client information and facts to clarify and/or verify facts, performs quality control functions, completes data/reports required for case management, and resolves problems or complaints from clients regarding eligibility, case management, or related program requirements.

Examples of Work:
Interviews applicants to gather essential information for determining eligibility for various public assistance benefit programs, secures/reviews verifications, and explains requirements of benefit programs in compliance with program rules/policy
Enters application/eligibility data into MAXIS and processes it
Completes other necessary procedures related to application, redetermination, and eligibility determination
Handles any emergent needs of clients, processing in compliance with program rules/policy and within required time frames
Responds in a professional and timely manner to general questions, inquiries about public assistance programs
Completes other necessary procedures related to assigned crisis/contact worker functions
Assists with developing individual client programs and performing follow-up with clients and related case management

Knowledge, Skills and Abilities Required:
Knowledge of community resources
Basic computer navigation skills and data entry skills
Basic interviewing skills
Intermediate-level math skills
Ability to prioritize daily job duties
Ability to read policies and procedures and accurately apply then to the job duties
Ability to establish and meet clear standards and work timelines
Ability to handle customer concerns and complaints respectfully
Ability to handle a large volume of work in an efficient, organized manner
Ability to establish and maintain effective working relationships with co-workers and service colleagues
Ability to use good judgment in working with individuals and in making decisions
Ability to express oneself clearly - verbally and in writing
Ability to be objective and organized in completing job tasks In compliance w/ the Americans with Disabilities Act the following represents the Physical/Environmental Demands : This position requires a majority of time (up to 70%) spent walking and sitting. Some standing is required and objects of usually no more than ten (10) pounds need to be lifted, carried or pushed. Adverse movements such as reaching overhead, bending or crouching are sometimes required. Simultaneous/repetitive use of both hands is required for writing and data entry. Excellent sensory skills are important (sight, hearing and speech) as well as ability to communicate effectively. No adverse working conditions.

Persons with disabilities : The above is a general listing of job duties. Essential and non-essential functions may vary by individual position. Reasonable accommodations may be available for both essential and non-essential job duties.