Emergency Assistance Worker/Administrative Assistant
The Salvation Army - Metropolitan Division - Chicago, IL

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POSITION TITLE: Emergency Assistance Worker/Administrative Assistant

LOCATION/DEPT.: Evanston Corps

REPORTS TO: Corps Officer

OUTCOMES
Interviews and assists persons who come to the Corps requesting emergency and/or temporary financial assistance. Provides assessment and develops service plan to address current or future needs. May provide material assistance based upon available resources. Provides information and referral for additional or more appropriate services to meet unmet needs for individuals and families served through the Emergency Assistance Program. Participates in the overall effort for a smooth-running administrative office.

PRIMARY DUTIES AND RESPONSIBILITIES
Direct Client Services
  • Interviews persons, requesting assistance, to assess their need. Obtains background information from client and makes assessment.
  • Develops service plan with the individual or family to identify service needs and goals. Collaborates with area agencies involved with client in implementing service plan.
  • Grants material assistance based upon need and as a part of a total service plan in accordance to available resources. Verifies eligibility. Documents income, expenses and family size.
  • Distributes in-kind or financial aid according to Emergency Assistance Program Policies and Procedures Manual, (i.e. clothing, food, household furnishings, vouchers for rent/utilities, etc.).
  • Distributes utility assistance, according to established “Share the Warmth,” “Sharing” and other existing program policies.
  • Distributes seasonal Christmas assistance, according to the Corps Seasonal Assistance Program Policy & Procedures (i.e. Christmas baskets, toy distribution, Adopt-A-Family, etc.)
  • Makes referrals, based upon need and as a part of the total service plan. Makes specific arrangements for client to apply for additional resources, when appropriate. Refers individuals/families to:
  • Other area agencies/services
  • Other corps services (i.e. Head Start, etc.)
  • Other Salvation Army services for longer term help (i.e. Salvation Army Evangeline Booth Lodge, Family & Community Services, Harbor Light Center, ARC etc.)
  • Maintains concise comprehensive written case records on all clients requesting assistance, including FEMA, utility assistance programs and seasonal Christmas assistance. Consistently updates interviewer’s notes on client database. Interviewer’s notes include assessment, service plan, assistance given and referrals made.
Community Relations
  • Maintains an updated community resource file of area services and maintains positive relationships with frequently used service providers.
  • Attends appropriate social service provider network meetings (i.e. pantry network).
  • Distributes Emergency Assistance Program Intake Policy to agencies, churches and schools, and interprets policies and services as needed.
  • Attends emergency service workshops sponsored by various agencies.
Administration
  • Maintains and processes proper documentation for all FEMA expenditures.
  • Is responsible for the thoroughness and accuracy of daily and monthly Salvation Army casework statistics and additional program statistics, required by funding sources.
  • Organizes time and manages job so that maximum service is given to clients and job performance meets corps quantitative standards.
  • Oversees the daily operation of the Corps in the absence of The Corps Officers.
  • Assist in the daily life and practices of the administration offices: answering phones, making copies, etc.
  • Performs other duties, as assigned by the Corps Officer.
Administrative Duties
  • Provide administrative support as needed, including:
  • Computer processing and typing
  • Maintain files according to policy.
  • Manage appointments.
  • Coordinate meetings and schedules, keeping records and minutes as needed.
  • Oversee the daily operation and administrative duties of the office.
  • Manage office machines.
  • Process bank deposits.
  • Coordinate mail.

RELATIONSHIPS
The Emergency Assistance Worker has responsibility to:
1. Regularly attend consultation with the assigned Family Services social worker.
2. Engage in regularly scheduled group case consultation.
3. Comply with the Divisional Certification and Training Program.
4. Abide by the current covenant established between the Corps and Family Services in addressing the needs of the individual Emergency Assistance Worker.

In some circumstances, may provide supervision of community volunteers on specific service projects (i.e. preparation of Christmas baskets, organization of food pantry, back pack distribution, etc.).

This individual also relates to, and interacts with, a wide range of contacts both within and outside the Salvation Army and in these contacts, they act as a representative of the Army and its mission.

SUPERVISION RECEIVED
Under general supervision of the Corps Officer, collaboration with the Divisional Social Services assures that best practices are occurring in the worker’s intervention with clients.

Substantial freedom is given to the Corps Officer to plan, schedule and carry out responsibilities within established policies and guidelines by the Division. Any additional duties or responsibilities agreed to outside of the role of Emergency Assistance Worker are directly supervised by the Corps Officer or their assignee.

PERFORMANCE MEASURES
This individual will be evaluated on how effectively the outcomes of this position are achieved, as well as the timeliness, accuracy and completeness of accomplishing assigned goals.

PHYSICAL DEMANDS/WORK ENVIRONMENT
This position is required to do physical work including lifting boxes as heavy as 40 lbs. In order to successfully perform the essential functions of this position, the employee is regularly required to use standard office equipment and a PC. The work environment for this position includes an office environment with a low to medium noise level.

Position Ranking
Position Ranking: RFT Non Exempt

THE SALVATION ARMY MISSION STATEMENT
The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Mandatory Job Qualifications EDUCATION
• Minimum of a High School degree or its equivalent.
• Participation in continued training and educational programming in order to enhance job competencies and to meet Certification requirement.
• Additional training (AS/AA or BA/BS social work, sociology or human services) preferred.

EXPERIENCE
• Administrative and bookkeeping experience with a background in a computer-based work environment.

Desired Qualifications COMPETENCIES
• Cultural sensitivity with an interest in providing direct services to persons of various ethnic, racial, religious, and social backgrounds.
• Friendly with excellent communication (verbal and written) and interpersonal skills, using diplomacy and good judgment.
• A love for and desire to serve others, especially disenfranchised individuals, families and the local community through the mission of The Salvation Army.
• Integrity with the ability to work with confidential material.
• Relationship skills (heart of helping process).
• Problem solving skills including Assessment, Service Planning, Material Assistance, Resource Development and Networking, Referral and Linkage, Follow-up and Documentation.
• Time management skills with a demonstrated ability to prioritize and use initiative.
• Capacity to collaborate with Corps, Family & Community Services and Emergency Disaster Services.
• A strong commitment to promote and uphold the mission of The Salvation Army and an appreciation for faith based service organizations.

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Battling to provide social services, The Salvation Army is more than 4 million strong -- including some 3.4 million registered volunteers....