Under general supervision, collaborates with the Emergency / Fast Track Team members to coordinate all aspects of emergency care.
Coordinates communication within the Emergency Department (ED) via processing records and paging staff as needed. Also coordinates functions with diagnostic departments to assure patients are transported and returned from testing in a timely manner. Assures proper providers are available to receive EMS radio calls. Exhibits good customer service when communicating by phone or in person.
Provides registration service for patients admitted via ambulance. Responds to trauma and other codes to quickly obtain pt. information so orders can be implemented in a timely manner. Also, prepare and implement John / Jane Doe and Trauma records.
Directs the flow of families, providers and other staff in the ED / Fast Track areas to assure the staff and families are directed to the proper patient – in an ever changing environment where patients may be moved repeated through out a few hour stay.
Maintains order in the nurses’ station – assuring records get to the correct provider, nurse or other staff and are returned to the proper “rack” for the next user.
Copies records and reconciles all visits to assure proper charges have been submitted.
Prioritizes requests in a calm and professional behavior in a fast paced and stressful environment.
Answers and transfers phone calls, completes daily and monthly reports. Greets and assists patients and clients. Schedules appointments and consults. Assembles admission paperwork. Prepares and maintains patient chart, reverse and return to medical records upon discharge. Provides appropriate MAR’s for admitting, discharge and transfers. Assists with Code Blue orders. Assists with grief support by requesting clergy and funeral home services. Update unit census board as requested by the charge nurse.
Provides routine support for ED / Fast Track through scheduling, reception, records maintenance, coordination with other hospital department and general assistance. Coordinates patient transfers and room assignments. Admits patients and assists them in completing necessary paperwork; registers patients on electronic databases.
Maintains forms and basic information on patient charts and electronic databases; creates charts for new patients. Scans and enters doctors’ orders. Enters patient care data for billing to outside providers. Orders charts, labs, and medical supplies and materials.
Performs clerical duties, including mail delivery, faxing, copying and scanning. Produces and distributes department mailings. Assembles reports and informational or paperwork packets. Orders and restocks office and medical supplies. Trains medical support staff.
Monitor the entire department for opportunities to improve safety or patient care. Actively contribute to process improvement activities.
Performs other duties as assigned or required.
Knowledge of customer service concepts and practice.
Knowledge of multi-line telephone systems operation.
Knowledge of privacy laws and regulations.
Knowledge of basic medical terminology and clinic systems.
Knowledge of applicable department procedures/practices within ANTHC, ANMC, SCF, and various transportation services.
Skill in operating a personal computer utilizing a variety of software applications.
Skill in operating office equipment such as copiers and fax machines.
Skill in establishing and maintaining cooperative working relationships with others.
MINIMUM EDUCATION QUALIFICATION
A high school diploma or GED equivalent.
MINIMUM EXPERIENCE QUALIFICATION
Non-supervisory - Two (2) years of administrative/clerical experience. An equivalent combination of relevant education and/or training may be substituted for experience.
MINIMUM PHYSICAL REQUIREMENTS
The following demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position requires the ability to sit for long periods of time. May occasionally be exposed to infectious diseases. ANMC is not a latex free environment. Therefore, some latex exposure can be expected.