Employee Support/Benefits Reresentative
Schlumberger - Houston, TX

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Principal Dutiesand Responsibilities : Job Summary: The Employee Support Representative is responsible for providing employee support for active, terminated, and retired employees (and their dependents) concerning their US Benefits, including but not limited to Health Coverage, Life Insurance, Disability Plan, Flexible Spending Accounts, Long Term Care, Financial and Deferred Benefits plans.Essential Responsibilities and Duties: Acts as first point of contact for employee queries on benefit-related issues.Receives, categorizes and validates employee queries in the ticketing system per defined procedures. Follows up and keeps employee fully informed of progress, ensuring the ticket is updated at all times until issue is resolved and communicated to employee.Updates and maintains databases and files.Compiles data and generates reports.Provides smooth and timely processing of benefits upon departure from Company or upon retirement.Conducts benefits orientation presentations, as needed.Assists in testing of various benefit systems, system upgrades and provides detailed reports on system issues.Works a flexible schedule to accommodate Employee Support Call Center hours.Complies with all applicable Schlumberger standards and policies.Assists with the coaching and developing new team members.May be assigned other duties in addition to or in lieu of those described above, and any duties are subject to change at any time according to the needs of the company.Additional Skills : Background in Human Resources with an emphasis on health, welfare and deferred benefits required.Strong written and oral communication skills.Experienced in Microsoft Office and web-based applications.
HR Houston - 2 years ago - save job - copy to clipboard
About this company
777 reviews
Schlumberger has the know-how to get oil and gas drillers out of a slump. One of the world's largest oilfield services companies, it...