Engineer - Management Services
Invesco - Houston, TX
Job Purpose (Job Summary):
Provide technical expertise in the planning, design, implementation, maintenance and support of the company’s

Directory and Management Services

environment.

Identify and resolve issues, improve system functionality and search for system improvement opportunities.

Additionally, maintain and follow all relevant procedures and documentation, reviewing and updating where required.

Key Responsibilities / Duties

:

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Ensure operational standards are adhered to.

This includes actively looking to continuously improve working practices to ensure the team work’s as efficiently as possible.

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Complete the day to day operational activities of the team, respond to client queries and requests for assistance promptly and effectively in accordance with agreed service standards. Escalate any complaints accordingly; ensure they are satisfactorily resolved and long-term corrective action/prevention has taken place.

§

Follow team procedures, identify gaps and resolve effectively.

Including the Business/Disaster Recovery program

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When advised, act as the lead coordinator/designer/implementer for all

Directory and Management Services aspects of assigned project activity.

§

Ensure the

Directory and Management Services

portfolio remains current.

Highlight areas requiring refresh albeit from a hardware or software perspective.

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Regularly review the team risk profile.

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Demonstrate and deliver excellent service to all clients at all times.

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Call management, includes logging and taking ownership, updating, closing calls correctly, using the appropriate categories and escalating when appropriate.

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Assist when instructed to design, implement and deliver our BR obligations.

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When requested provide intelligent hands-on support for all areas of the Infrastructure Services Group.

Qualifications

Work Experience / Knowledge:
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2+ years in a

Directory and Management Services

role or similar technology.

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Previous experience in a Financial Services, highly pressured environment essential.

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Must possess an up-to-date understanding of all Infrastructure technologies and a good technical knowledge of Wintel Services.

Skills / Other Personal Attributes Required:
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Must have ability to diagnose and solve problems while maintaining professionalism and courtesy.

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Interpersonal skills necessary to effectively communicate at all technical levels.

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Be able to demonstrate commitment to exceptional client service.

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Excellent communication skills with the ability to understand and converse in English, verbally and in writing.

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Be able to work adhere to Invesco technical and operational procedures and policies.

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The necessary interpersonal skills to effectively interact and communicate throughout the IT organization with individuals of varying technical abilities.

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Self-motivated, enthusiastic, approachable and people oriented.

Formal Education:
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Bachelor's degree or equivalent experience.

License/Registration/Certification:
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N/A

Working Conditions:
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Normal office environment with little exposure to noise, dust and temperatures.

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The ability to lift, carry or otherwise move objects of up to 30 pounds is also necessary.

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Normally works a regular schedule of hours, however hours may vary depending upon the project or assignment.

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Hours may include evenings and/or weekends and may include 24 hour a day on call support by pager and/or cell phone.

Invesco - 17 months ago - save job - block
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About this company
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As one of the largest independent global investment managers, Invesco Ltd. is dedicated to helping investors worldwide achieve their...