Engineer III - Systems
Cray - Vicksburg, MS

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Cray Inc, is looking for a Customer service System Engineer for the support team at ERDC, located in Vicksburg Mississippi. Provide approximately 75% software and 25% hardware technical support and maintenance for Cray Inc. massively parallel (MPP) computer systems.


Analyze system software and hardware issues, effect repair or workaround when possible, escalate problems to product support groups and appropriate management, to effect a timely resolution of system or customer issues.


Requires a Bachelors degree in Computer Science or related technical degree (or equivalent combination of education and experience), plus at least 5 years of High Performance Computing related customer/user support experience. Must possess excellent customer relations and problem management skills. Ability to troubleshoot both software and hardware issues. Must have working knowledge of Linux system administration and be skillful in general programming languages. Experience in C, python, and shell scripting is desired. Must have or be able to acquire a DoD Top Secret clearance. Occasional travel for training or to help support remote systems is required. Must be willing to share on-call duties with other staff to provide 24x7 support.

Cray is an equal opportunity employer.

About this company
Cray Inc. designs, develops, manufactures, markets and services high-performance computing (HPC) systems, commonly known as supercomputers....