T-Mobile USA is a national provider of wireless voice, messaging, and data services capable of reaching over 268 million Americans where they live, work, and play. In a world full of busy and fragmented lives, we at T-Mobile USA, Inc. have the idea that wireless communications can help. The value of our plans, the breadth of our coverage, the reliability of our network, and the quality of our service are meant to do one thing; help you stick together with the people who make your life come alive. That's why we're here.
Engineer 3, System Design - Unified Communications
T-Mobile USA is a national provider of wireless, voice, messaging and data services. System Design engineers for EIT Unified Communications will be located in Bothell, WA or Atlanta, GA and serve as the design engineer responsible for the strategy and development of our call routing systems that support our frontline care, retail, enterprise and T-Mobile customers.
Duties and responsibilities:
Analyze business and technical requirements and apply technical and analytical skills to developing appropriate solutions and designs for the following applications:
Skills based routing, vectoring and predictive call delivery
Avaya Integrated Management Site Administrator
Avaya suite of tools and Applications - CMS, One X *,Agent/Communicator, DMCC and PDS
ALI Solutions - Applications: OnQ & Call Tech - Supporting the dialing campaign
Call Management Systems ; VoIP monitoring tools; Quality Monitoring tools; IP LAN and WAN for transport of VoIP communication, SIP(entry level)
Verint - Impact360 / (Call/Screen recording solution) Integration with Cisco ICM/CTIOS, Avaya PDS Dialer, Speech IVR and DMCC
Aspect Suite - TCS, RTA, ESP
Knowlagent - eLearning for Agents - create and deploy eLearning courses to agent's desktops via web.
Windows 7 - CCT Applications testing and validation.
Regression testing on all updates / service packs for all Applications and dev. and pre-production environment.
Ability to effectively transfer knowledge to team members and other work groups as a subject matter expert. (SME)
Ability to work on multiple projects simultaneously from various business partners, adhere to design specs and meet aggressive deadlines.
Able to design, build and implement ICM and Avaya call routing solutions from user requirements and provide appropriate documentation.
Functional and Technical Skills:
Depth of experience within the following areas:
Experience in supporting large deployments/releases at an enterprise level
Experience in Cisco ICM scripting and configuration
Strong written and verbal communication skills
Strong relationship building skills
Bachelor's degree or at least 5 years equivalent work experience
T-Mobile USA offers a full range of comprehensive benefits, including medical, dental, vision, as well as matching 401(k), generous paid time off programs, mobile phone and service discounts, tuition reimbursement, free parking - not to mention a fun and business casual work environment.
T-Mobile is an equal opportunity employer (EOE). We strongly support diversity in the workforce.
As America’s Un-carrier, T-Mobile US, Inc. is redefining the way consumers and businesses buy wireless services through leading...