Engineering Director - Checkout
PayPal 619 reviews - San Jose, CA

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Primary Job Responsibilities This director has 3 primary responsibilities (1) Ebay Marketplace and PayPal integration (2) PayPal Checkout Application live site support (3) Checkout Conversion Optimization. All these functions are highly visible with high complexity. This is a very rewarding role for someone who wants challenges and wants to make direct impact to Ebay revenue and customer satisfaction. This director can be based at Scottsdale or San Jose.

Relocation will be provided. 10-25% travel will be required between San Jose and Scottsdale. Ebay Marketplace and PayPal technology integration: Ebay is world's largest online marketplace that requires constant, fast, complex changes to its payment solution. This is one of the most high impacting positions that can have direct impact to revenue and customer satisfaction.

The successful candidate will work with leaders from both Ebay and PayPal to define and develop overall strategy, roadmap, as well as lead execution to provide best in class payment experience for eBay buyers and sellers: - Set expectations, frame strategic discussions, and provide clear communication for both Ebay Marketplace and PayPal executives (including C-level executives) - Build strong relationship, understanding, and win-win partnership between Ebay and PayPal - Collaborate with Ebay Marketplace Checkout team to provide best Checkout experience for Marketplace customers - Collaborate with ALL PayPal engineering teams (Checkout, merchant, money, risk, user, compliance, etc) and drive/deliver solutions to meet Ebay Marketplace needs Live site Support (Checkout MAX team): This director is responsible for making sure PayPal's flag ship Checkout applications always work and always fast. This director leads a global team of product development engineers to provide 24*7 live issue support. The expectation is to transform the live issue support team from fixing the problems as fast as possible to preventing and detecting problems ahead of the time. This team will build tools, automate processes, and establish architecture guideline and best practices to achieve high availability/scalability/performance.

Conversion Optimization: Many factors influence checkout conversion – UED design, site speed, product stability, user environment, etc. This director is responsible for monitoring emerging trends in the Internet payment space and developing a point of view on how to improve PayPal's Checkout conversion. This director is responsible for working with all merchants, including Ebay Marketplace, to develop the methodology for understanding the key factors that drive checkout conversion and design/implement/validate the solutions. Job Requirements · Good mix of integrity, payment domain knowledge, technical ability, verbal agility, and diplomacy which allows you to rapidly earn the trust of engineers and executives across the company.

  • Excellent executive presence, including ability to build credibility and effectively influence C-level executives from a variety of disciplines. Excellent written/verbal communication skills. Ability to read and understand the audience at all levels, and tailor relevant information for different type of audiences. · Strong leadership skills to motivate the team and establish/adjust priorities as business needs change.
  • Experience operating large scale internet site and provide 24*7 live issue escalation support · Strong ability to work in a matrix environment and mobilize engineering/QA/Ops/product/supporting teams across global locations to get the job done · Ability to attract top talent and lead large global matrix team to achieve common goals . This role requires both breadth and depth. It demands the best of the best engineers to succeed in this team · Strong business acumen and analytical skills to drive checkout conversion optimization and improve customer satisfaction. · Strong record of individual technical achievement.
Capable of technical deep-dives and establish technical vision for the team. This is not a program management role. This is a technical leadership role that requires strong people and program management skills.

About this company
619 reviews
eBay is where the world goes to shop, sell, and give. Every day, our professionals connect millions of buyers and sellers around the globe,...