Engineering Manager - Operations and Supply Chain - San Mateo, CA

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Rafter, Inc. , the leading course materials management platform, lowers the cost of education by providing colleges and universities with much needed tools to manage the rapidly changing world of course materials on campus. To learn more visit and watch our video. Rafter evolved from, the first online textbook rental site, launched in 2008 with a mission to make education more affordable by allowing students to rent textbooks for up to 80% off the retail price. Rafter is one of the few private ed tech companies that is truly lowering the cost of higher education for students. By working directly with more than 300 schools to turn the painful and archaic process of managing course materials into a low cost, student-centric service, Rafter has saved students more than $250m . By taking an enterprise approach to course materials management, the Rafter Course Materials Network takes a more holistic approach that provides colleges and universities with a path to discover, adopt, distribute and manage physical and digital course materials. 500+ schools run on Rafter!

Engineering Manager, Operations and Supply Chain

Location: San Mateo, CA
Position Type: Full-Time Employee
Requisition #: 0191

This position is responsible for supporting both the E-commerce and Enterprise Store operations by optimizing current software and systems and developing new system features to meet the growing business needs. The key charge is to optimize and scale operating systems to support the increase of B to B buyers and sellers on the Rafter platform and enhance the logistical software and distribution systems to deliver an exceptional customer experience to the BookRenter End Customer.

The ideal candidate will lead a team that continually challenges status quo and initiates scalable, automated solutions that are reliable, controllable and that deliver an exceptional experience.

  • Act as the primary business lead for website technical enhancements and strategic initiatives that support supply and logistic integrations.
  • Define and lead the implement future Rafter return software features and solutions
  • Educate and support current sellers to help them implement integrations required to transact on the Rafter Platform.
  • Direct the thought leadership and business requirements in the development of future operating systems.
  • Stay current and apply knowledge of logistical technology to improve the experience of the BookRenter online rental business.
  • Investigate and drive resolution of all technical issues that arise from distributor, supplier, or vendor system integrations.
  • Direct trusted partner relationships to develop and innovate supporting systems and services
  • Create and Develop dashboards and control systems that monitor and report against KPI's, to determine areas for improvement.
  • Initiate continuous improvement across ordering, fulfillment, and reverse logistics by building self managing systems
  • Stay current and apply knowledge of logistical technology to improve the experience of the BookRenter online rental business.
  • Be the subject matter expert on fulfillment, distribution, and logistical integrations
  • Train others on functional area related topics

  • Experience in defining and developing technical solutions
  • High-level of comfort interacting directly with engineers, understanding their need for requirements and business direction
  • Experience directing group discussions to hash out requirements and find solutions
  • Ability to make necessary judgement calls to build/optimize critical systems
  • Excellent communication skills
  • Strong desire to learn and be a knowledge area expert
  • Excellent interpersonal communication and management skills
  • Demonstrated problem solving skills
  • Most importantly, the DNA to drive to results

  • Minimum of at least 10 years hands on experience as a Product Manager, System Manger or Engineer
  • Experience working in start-up environments
  • Demonstrated success defining and launching excellent products or systems
  • Excellent written and verbal communication skills
  • Technical background, experience in product development or engineering
  • Excellent teamwork skills
  • Proven ability to influence cross-functional teams without formal authority
  • Examples and at least one sample of effective software or systems delivered in the past
  • BS degree in Computer Science, Computer Engineering, or similar is REQUIRED. MS and above preferred.

We offer competitive salary, benefits, and the chance to improve the lives of millions of students!

Read more about our success.

Rafter Experiences 1,400 Percent Annual Revenue Growth in On-Campus Commerce -

To learn more about Rafter, visit us on the web at .