KLA-Tencor Corporation, a leading provider of process control and yield management solutions, partners with customers around the world to develop state-of-the-art inspection and metrology technologies. These technologies serve the semiconductor, data storage, LED, and other related nanoelectronics industries. With a portfolio of industry-standard products and a team of world-class engineers and scientists, the company has created superior solutions for its customers for more than 35 years. Headquartered in Milpitas, Calif., KLA-Tencor has dedicated customer operations and service centers around the world. Additional information may be found at www.kla-tencor.com .
The Customer Group (CG) team is our field based, customer facing organization consisting of Sales, Marketing, Applications, Finance, Human Resources, Facilities & IT. They partner closely with our customers to provide a comprehensive portfolio of products, services, software and expertise, to help them manage yield throughout their fabrication process—from research and development to final volume production. Responsibilities of this group include maintaining strategic client relationships, identifying and closing sales opportunities, ensuring our products meet performance capabilities & expectations, providing critical solutions for improved yield performance, and collecting requirements for future products by understanding customer processes and technology trends. Partnering with our service organization and factory divisions, this diverse and dynamic team helps ensure alignment between customer needs and corporate offering to maintain a high level of customer satisfaction.
The candidate will be responsible for supporting KLA-Tencor's Thin Film metrology products in the field, which includes projects related to new product introduction, characterization, beta testing and early evaluation tools. In addition, the candidate will manage customer demonstrations, head-to-head (H2H) activities at customer facilities, and adoption support. Also, the candidate will be responsible for generating best known method documents and other training material and transferring product knowledge to K-T's worldwide Field Applications team. Lastly, he/she will work closely with customers to develop solutions to problems, and publish papers at industry symposiums or in technical journals. This position provides opportunities to work closely with many organizations including engineering, sales and marketing within K-T and with customer engineers outside of KLA-Tencor and may require minimal travel to support inspection products at customer fabs.
- Candidate must have a Bachelor's or Masters in Engineering, Physics, Material Science or related fields.
- Strong troubleshooting skills, combined with a methodical approach, and clear communication.
- Well-organized, strong follow-up abilities, demonstrated ability to thrive in a dynamic environment.
- Must also have training in semiconductor or related fields. Having a background in IC processing/Semiconductor equipment is a plus.
- Must have excellent communication, organizational, analytical, leadership, and interpersonal skill.
- Candidate must also be self-driven, yet a strong team player to thrive in a dynamic environment.
Bachelor's Level Degree with at least 5 years of experience. OR Master's Level Degree with at least 4 years of experience.
Equal Employment Opportunity
KLA-Tencor is an Equal Opportunity Employer.
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