Minimum 40-50 outbound calls per day and 5-6 hours on phone per day in an effort to enroll potential participants/students into a Thunderbird online program.
Maintain accurate record of lead and participant contact including e-mails, phone calls, and any other communication in CRM.
Provide guidance and assistance to leads and current and past participants through registration process.
Ensure timely and professional communication to current and future customers, company contacts, internal clients, etc.
Maintain on-going and proactive communication with other campus departments as needed.
Fulfill literature requests and assist with preparing and executing marketing campaigns.
Collaborate with management, marketing, and sales staff on various projects supporting the sales and marketing of the course portfolio.
Represent Thunderbird Online at various information sessions, education fairs and other events.
Additional duties may be assigned at the discretion of the manager to meet business objectives and this job description is not intended to be all inclusive.
Bachelor’s degree required.
Knowledge of Salesforce.com and Learning Management Systems required.
Previous experience in educational sales oriented call center strongly preferred.
Excellent phone skills and proven customer service record when interacting with a diverse group of clients.
International experience and second language knowledge desirable.
Ability to remain proactive, positive, and persuasive style while multitasking in a fast-paced environment.
Excellent oral and written communication skills and ability to communicate at all levels in a highly professional manner, both internally and externally.
Ability to craft customized messages to prospects through both phone calls and e-mails.
Ability to effectively interface with people from different cultures.
Closely interacts with Thunderbird Online leads and customers, past Corporate Learning program participants, and Thunderbird Online sales, marketing, operations, and management teams.
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is regularly required to communicate both in person and by telephone/email. The employee is frequently required to stand and walk. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl. The employee is occasionally required to lift or move up to ten pounds and bend. The employee is occasionally required to lift up to 25 pounds. The vision requirements include: close vision, distance vision and ability to adjust focus.
Thunderbird School of Global Management - 20 months ago